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Jumbo Interactive Limited
Jumbo Interactive Limited Customer Support Officer Recruitment 2026: Apply Online
Customer Support Officer
Experience Required
Entry Level
Salary / Package
Competitive base pay range with short-term incentives
Work Mode
On-site
Openings
Not Specified
Job Overview
- Help manage the day-to-day operations of the inbound contact centre.
- Provide excellent customer service through email, chat, phone, and Help Centre articles.
- Support customers through difficult or sensitive interactions, including responsible gambling matters.
- Maintain accurate customer account records and process qualifying customer deposits.
- Manage customer account, password, Daily Winners, and withdrawal enquiries.
- Troubleshoot technical issues and record interactions accurately in Zendesk.
- Collaborate effectively with internal teams and external service partners.
Key Job Details
| Company Name | Jumbo Interactive Limited |
| Job Role | Customer Support Officer |
| Experience | Entry Level |
| Salary Range | Competitive base pay range with short-term incentives |
| Job Type | Full-Time |
| Work Mode | On-site |
| Openings | Not Specified |
| Job Location | Brisbane, Queensland, Australia |
Key Responsibilities
- Manage inbound contact centre operations smoothly.
- Deliver exceptional multi-channel customer support.
- Identify, document, and escalate complaints promptly.
- Process customer deposits and verify account details.
- Troubleshoot technical customer issues and log details in Zendesk.
Requirements & Qualifications
- Previous experience in a customer-focused role.
- Ability to troubleshoot and resolve technical issues with customers.
- Strong verbal communication and excellent written skills.
- Confidence working directly with customers on sensitive matters.
- Strong attention to detail and accurate record-keeping skills.
Required Skills
- Customer Service
- Technical Troubleshooting
- Verbal & Written Communication
- CRM Platforms (Zendesk, Freshdesk, Intercom)
- Conflict Resolution
- Attention to Detail
About Jumbo Interactive Limited
Jumbo Interactive Limited is a leading software development and digital lottery company headquartered in Brisbane, Australia, committed to innovation, diversity, and employee well-being.
⚠️ Safety Advisory for Candidates
- This is a private corporate career listing collected from official channels.
- We do not charge any money for job alerts, scheduling, or application processes.
- If a recruiter demands any payment or “security deposit” in exchange for a job offer, it is a scam.
- Verify details on the official company portal before sharing sensitive personal details.
Frequently Asked Questions
Q: What is the location of the Customer Support Officer job?
A: The job is located in Brisbane, Queensland, Australia.
Q: Which company is hiring for this role?
A: Jumbo Interactive Limited is hiring for this position.
Q: What type of employment is this?
A: This is a full-time, entry-level position.
Q: What qualifications are required?
A: Previous experience in a customer-focused role along with strong communication and troubleshooting skills is required.
Q: How can I apply for this position?
A: You can apply online via the provided application link on LinkedIn.
Disclaimer: This job post is prepared by collecting data from the official career page of Jumbo Interactive Limited. We are not direct recruiters or representatives. Candidates should carefully review the requirements and policies on the company’s portal before initiating an application.