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Airbnb
Vendor Performance Manager, Enterprise Operations
Vendor Performance Manager, Enterprise Operations
Experience Required
10-18 years
Salary / Package
Competitive + Benefits
Work Mode
On-site
Openings
1
Job Overview
- Airbnb was born in 2007 and has grown to over 5 million hosts worldwide.
- The Enterprise Operations team vets and improves Homes, Services, Experiences, and Hotels supply.
- As a Vendor Performance Manager, you will be the primary operational owner for strategic vendor relationships.
- Ensure vendors meet and exceed service level agreements (SLAs) and adhere to quality standards.
- Drive continuous performance improvement, analytical rigor, and operational excellence.
Key Job Details
| Company Name | Airbnb |
| Job Role | Vendor Performance Manager, Enterprise Operations |
| Experience | 10-18 years |
| Salary Range | Competitive + Benefits |
| Job Type | Full Time |
| Work Mode | On-site |
| Openings | 1 |
| Job Location | Gurugram, India |
Key Responsibilities
- Own end-to-end performance of key operational vendors, tracking SLAs, quality, and efficiency.
- Conduct deep-dive data analysis to identify performance gaps and trends.
- Streamline workflows and establish scalable operations for new initiatives.
- Lead and facilitate business reviews with vendor partners to drive accountability.
- Partner with planning teams to forecast capacity and ensure alignment with business needs.
- Manage risk, compliance, and contract adherence within the vendor ecosystem.
- Serve as the operational liaison between vendors and internal teams (Product, Legal, Finance).
Requirements & Qualifications
- 10-18 years of professional experience with 5+ years in vendor or supplier relationship management.
- Strong analytical skills with proficiency in Excel, Google Sheets, and SQL.
- Working knowledge of CRM systems like Salesforce and Airtable.
- Deep understanding of contact center operations and quality assurance frameworks (Lean, Six Sigma).
- Exceptional communication and stakeholder management skills.
- Experience in Tech, Travel, or Gig/Sharing Economy sectors is preferred.
Required Skills
- Vendor Management
- Data Analysis & SQL
- CRM Systems (Salesforce/Airtable)
- SLA & KPI Oversight
- Process Optimization
- Project Management
- Stakeholder Communication
About Airbnb
Airbnb is a global travel platform connecting millions of travelers with unique places to stay and things to do around the world, making people feel like they can belong anywhere.
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Frequently Asked Questions
Q: What is the job location for the Vendor Performance Manager role?
A: The position is based in Gurugram, India.
Q: How many years of experience are required?
A: Candidates must have 10-18 years of professional experience, with at least 5+ years focused on vendor management or outsourced operations.
Q: What technical skills are preferred for this role?
A: Strong analytical skills, proficiency in SQL, Excel, and CRM systems like Salesforce and Airtable are strongly preferred.
Q: What benefits does Airbnb offer?
A: Roles are eligible for bonuses, equity programs, comprehensive benefits, and Employee Travel Credits.
Q: How can I apply for this job?
A: You can apply online by visiting the official Airbnb careers page through the direct application link provided.
Disclaimer: This job post is prepared by collecting data from the official career page of Airbnb. We are not direct recruiters or representatives. Candidates should carefully review the requirements and policies on the company’s portal before initiating an application.