Stripe Fraud Operations Associate (Mandarin Speaking) Recruitment 2026: Apply Online

About Stripe

Stripe is a financial infrastructure platform empowering businesses worldwide. Millions of companies, from global enterprises to burgeoning startups, rely on Stripe to process payments, boost revenue, and unlock new business avenues. Our core mission is to increase the GDP of the internet, presenting a vast landscape of opportunities for impactful work. Joining Stripe means contributing to making the global economy accessible to everyone while undertaking some of the most significant work of your career.

About the Team

The Fraud Operations team is dedicated to combating fraud and maintaining the security and integrity of Stripe’s platform. We are seeking individuals who are passionate about fraud prevention, possess a natural curiosity, and are eager to collaborate with colleagues and partners in the fraud domain. The role involves conducting in-depth account investigations, making critical account-level judgments, and providing specialized support for high-risk cases. Success in this role hinges on the ability to analyze data, identify various indicators of compromise, and make sound judgments based on findings.

What You’ll Do: Responsibilities

• Conduct detailed investigations into user accounts to identify fraudulent merchants, card testing activities, account takeovers, and other emerging fraud vectors.
• Perform comprehensive investigations on merchant accounts to ensure compliance with financial partner requirements and regulatory standards.
• Assess and analyze risk factors and emerging trends associated with potentially fraudulent activities on the platform.
• Contribute to the development and maintenance of fraud detection strategies and business rules, ensuring an optimal balance between fraud loss mitigation and a seamless customer experience.
• Participate in root cause analysis initiatives to identify opportunities for predicting, preventing, and mitigating risks within existing processes and performance metrics.
• Engage in monthly, quarterly, and annual business reviews for the Fraud Operations team, presenting findings and contributing to strategic discussions.

Who You Are: Requirements

We are looking for candidates who meet the minimum qualifications. While preferred qualifications are advantageous, they are not mandatory. Your skills and passion are highly valued.

Minimum Requirements:

• Language Proficiency: High professional fluency in both Mandarin and English is essential for effective communication and investigation.
• Fraud Experience: Possess some experience in fraud analysis, fraud investigations, or fraud operations.
• Data-Driven Decision Making: Proven experience using data analysis to make informed assessments and judgments.
• Teamwork & Problem Solving: Demonstrate a strong team-focused mentality and effective problem-solving capabilities.
• User-Centric Approach: Ability to approach challenges from a user’s perspective while maintaining a pragmatic and solutions-oriented mindset.
• Work Schedule Flexibility: Willingness to periodically work a weekend day, for which you will receive a weekday off. The Stripe Delivery Center (SDC) operates during daytime hours, with shifts typically ranging from morning through early evening.

Preferred Qualifications:

• Industry Experience: Fraud experience within the payments, e-commerce, or fintech industries, with a focus on mitigating digital/card-not-present fraud.
• Fraud Knowledge: Familiarity with common fraud schemes, established fraud prevention methods, and the use of various fraud detection tools.
• Cross-Industry Experience: Prior fraud experience across multiple industries or verticals.
• Tech Environment: Experience working in a high-growth technology company.
• Operational Experience: Experience working within a queue-based operational environment.

In-Office Expectations

For roles based in our offices, Stripes are generally expected to spend at least 50% of their time in a given month collaborating in their local office or engaging with users. This expectation may vary based on the specific role, team, and location. Some teams might have higher in-office attendance requirements to effectively support users and workflows, which will be discussed by the hiring manager. This approach aims to balance the benefits of in-person collaboration and learning with the advantages of flexibility.

Pay and Benefits

Stripe is committed to pay transparency and is actively working towards providing pay ranges globally. While this information may not be available in every country’s job posting at this moment, the company values openness regarding compensation.

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.