⏳ Last Date to Apply: As soon as possible
Bigblue Customer Care Specialist Recruitment 2026: Apply Online
Customer Care Specialist
Job Overview
E-commerce is booming, and Bigblue is on a mission to democratize best-in-class operations for independent brands, helping them scale faster while delivering a five-star customer experience. Powered by a tech-driven logistics platform and proprietary WMS Atlas, Bigblue manages fulfillment across Europe.
As a Customer Care Specialist, you will be responsible for helping merchants use the platform, solving day-to-day problems, and educating them on logistics and technical aspects. You will act as the first line of contact, resolve issues efficiently via HelpScout, and collaborate with Product and Operations teams to prevent operational hurdles.
Key Job Details
| Company Name | Bigblue |
| Job Role | Customer Care Specialist |
| Experience | 3+ years |
| Salary Range | Competitive + Benefits |
| Job Type | Full-time |
| Work Mode | On-site |
| Openings | 1 |
| Job Location | Paris 9th, France |
Key Responsibilities
- Answer merchant requests utilizing the HelpScout ticketing tool while maintaining key performance indicators (100 tickets/day, min 80% CSAT, under 2 hours response time).
- Build robust, long-term relationships with merchants and guide them to become autonomous on the Bigblue App.
- Contribute to continuous process improvements and maintain the internal Help Center knowledge base.
- Represent the voice of the merchant internally to enhance the overall service level and product features.
- Work closely with Operations and Product teams to anticipate and mitigate operational bottlenecks.
Requirements & Qualifications
- Minimum of 3 years of professional experience in a client-facing capacity.
- Exceptional organizational, time management, and multitasking skills.
- Fully bilingual with fluency in both French and English (written and spoken).
- Strong analytical mindset and ability to learn complex tech platforms quickly.
- Unwavering customer-centric mindset aligned with company core values.
Required Skills
- Customer Support & Ticket Management (HelpScout)
- Bilingual Communication (French & English)
- Analytical & Problem-Solving Skills
- Time Management & Organization
- E-commerce Logistics Understanding
About Bigblue
Bigblue is a tech-driven logistics and fulfillment platform founded in 2018, powering over 500 e-commerce brands across Europe with a proprietary WMS and a network of 7 warehouses. Backed by over $20 million in funding, Bigblue is rapidly expanding its enterprise operations.
- This is a private corporate career listing collected from official channels.
- We do not charge any money for job alerts, scheduling, or application processes.
- If a recruiter demands any payment or “security deposit” in exchange for a job offer, it is a scam.
- Verify details on the official company portal before sharing sensitive personal details.