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ICICI Bank
ICICI Bank e-Relationship Manager Recruitment 2026: Apply Online
e-Relationship Manager (e-RM)
Experience Required
Freshers / Experienced
Salary / Package
Best in Industry
Work Mode
On-site
Openings
Multiple
Job Overview
ICICI Bank is currently seeking enthusiastic candidates for the e-Relationship Manager position within its Phone Banking Services Group. In this role, you will act as a primary point of contact for bank customers, delivering seamless banking and investment services through phone channels. The position emphasizes a Customer 360-degree approach, ensuring that all financial requirements of clients are met efficiently while maintaining high standards of compliance and customer satisfaction.
- Handle and resolve customer inquiries and complaints promptly over phone channels.
- Offer customized banking products and services matching client financial requirements.
- Collaborate with internal teams to provide comprehensive 360-degree banking solutions.
- Maintain compliance with information security norms and institutional quality standards.
- Drive business revenue through proactive cross-selling while prioritizing customer NPS.
Key Job Details
| Company Name | ICICI Bank |
| Job Role | e-Relationship Manager (e-RM) |
| Experience | Freshers / Experienced |
| Salary Range | Best in Industry |
| Job Type | Full-time |
| Work Mode | On-site |
| Openings | Multiple |
| Job Location | Indore, Madhya Pradesh, India |
Key Responsibilities
- Resolving customer queries and grievances efficiently via phone channels.
- Providing tailored financial product offerings to meet customer needs.
- Adhering strictly to information security policies and quality standards.
- Cooperating across teams to support holistic customer journey requirements.
- Identifying cross-selling opportunities while balancing fairness to the customer and the bank.
Requirements & Qualifications
- Educational background including MBA, Engineering degree, or Graduation.
- Relevant prior work experience in relationship management or client servicing.
- Exceptional verbal and written communication proficiency.
- Willingness to adapt to role and location fungibility as an essential banking service worker.
- Proactive mindset geared towards troubleshooting and customer satisfaction.
Required Skills
- Customer Relationship Management
- Communication Skills
- Problem Solving
- Cross-selling & Sales
- Banking Operations
About ICICI Bank
ICICI Bank is a leading private sector bank in India offering a diverse range of banking products and financial services to corporate and retail customers through a widespread delivery network and digital channels.
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- We do not charge any money for job alerts, scheduling, or application processes.
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Frequently Asked Questions
Q: What qualifications are required for the e-Relationship Manager role at ICICI Bank?
A: Candidates must hold an MBA, Engineering degree, or a Bachelor’s degree along with relevant experience in relationship management.
Q: What are the primary responsibilities in this job?
A: Responsibilities include resolving customer queries over the phone, cross-selling banking products, offering customized financial solutions, and maintaining compliance standards.
Q: How can I apply for ICICI Bank e-Relationship Manager Recruitment 2026?
A: Interested candidates can click the direct Apply Online link provided on JobsCheck to submit their job applications through the official portal.
Q: Is prior experience mandatory for this position?
A: While relevant work experience in relationship management is preferred, fresh graduates and post-graduates meeting the criteria are encouraged to apply.
Q: Where is the job location for this opening?
A: The primary job location for this recruitment cycle is Indore, Madhya Pradesh, India.
Disclaimer: This job post is prepared by collecting data from the official career page of ICICI Bank. We are not direct recruiters or representatives. Candidates should carefully review the requirements and policies on the company’s portal before initiating an application.