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Accenture Order to Cash Operations Associate Manager (Voice) Recruitment 2026: Apply Online
Order to Cash Operations Associate Manager – Voice
Job Overview
Accenture is seeking a highly motivated and experienced professional for the position of Order to Cash Operations Associate Manager – Voice in India. This role is designed for individuals who possess a strong background in financial operations, specifically within the Order to Cash (O2C) domain, combined with exceptional voice communication and leadership capabilities. As an Associate Manager, you will be responsible for overseeing daily voice-based operations, managing client relationships, and leading a dedicated team of professionals to achieve operational excellence.
The Order to Cash cycle is a critical component of our clients’ business operations, encompassing everything from order placement and billing to collections and cash application. In this voice-focused role, you will play a pivotal part in managing direct customer interactions, resolving complex billing disputes, and negotiating payment terms. Your leadership will ensure that the team meets and exceeds established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) while maintaining high levels of customer satisfaction.
Accenture provides a dynamic, inclusive, and collaborative work environment where you can leverage cutting-edge technologies and industry-leading practices to drive meaningful business outcomes. If you are a strategic thinker with a passion for operational excellence, team development, and client satisfaction, this role offers an exceptional opportunity to advance your career with a global leader.
- Strategic Oversight: Drive the execution of voice-based O2C processes, ensuring alignment with client business objectives.
- Team Leadership: Mentor, coach, and guide team members, fostering a culture of continuous learning and high performance.
- Client Management: Act as a primary point of contact for client escalations, providing timely and effective resolutions.
- Process Improvement: Identify opportunities to streamline workflows, reduce cycle times, and implement automation solutions.
Key Job Details
| Company Name | Accenture in India |
| Job Role | Order to Cash Operations Associate Manager – Voice |
| Experience | Mid-Senior Level (5-10 years preferred) |
| Salary Range | Best in Industry Standards |
| Job Type | Full-time |
| Work Mode | On-site / Hybrid (As per company policy) |
| Openings | Multiple |
| Job Location | Gurugram / Noida, India |
Key Responsibilities
- Manage and lead daily operations of the voice-based Order to Cash (O2C) team.
- Ensure all billing, collections, and customer service activities are executed in compliance with SLAs.
- Handle complex customer escalations and resolve billing or payment disputes efficiently.
- Monitor key operational metrics, including Days Sales Outstanding (DSO) and collection targets.
- Conduct regular performance reviews, provide constructive feedback, and identify training needs for the team.
- Collaborate with cross-functional teams and global stakeholders to optimize end-to-end financial processes.
- Implement quality control measures to ensure accuracy in customer accounts and financial reporting.
Requirements & Qualifications
- Proven experience in managing Order to Cash (O2C) or collections operations in a voice environment.
- Strong leadership skills with a track record of managing and developing high-performing teams.
- Excellent verbal and written English communication skills, with the ability to interact professionally with global clients.
- Deep understanding of financial accounting principles, billing systems, and credit management.
- Proficiency in ERP systems such as SAP, Oracle, or similar financial platforms.
- Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
Required Skills
- Order to Cash (O2C) Lifecycle Management
- Voice-based Customer Support & Collections
- Team Leadership & People Management
- Client Relationship Management
- Billing & Dispute Resolution
- ERP Systems (SAP / Oracle)
- Analytical & Problem-Solving Skills
- Excellent Verbal Communication
About Accenture in India
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions, Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders.
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