⏳ Last Date to Apply: Continuous Recruitment
Basic-Fit Customer Support Agent (French) Recruitment 2026: Apply Online
Customer Support Agent (French)
Job Overview
Basic-Fit is looking for a customer-oriented and empathetic Customer Support Agent fluent in French and English to join their international team in Hoofddorp, Netherlands. In this role, you will be the primary point of contact for French-speaking members, helping them resolve queries, manage their memberships, and ensure they have an exceptional experience with the brand. This position offers a unique blend of direct customer interaction and essential back-office administrative tasks, making it a dynamic and engaging career path.
As a Customer Support Agent, you will work within a highly collaborative, international, and pragmatic environment. Basic-Fit supports your professional journey by offering unlimited access to learning platforms like GoodHabitz and LinkedIn Learning, alongside clear pathways for career progression. The role operates on a hybrid model, requiring four days of collaborative work at the Hoofddorp headquarters and offering one day of remote work flexibility. Additionally, employees enjoy premium benefits, including a competitive salary, comprehensive travel allowances, a bicycle plan, and unlimited access to the state-of-the-art gym located right at the headquarters.
Key Job Details
| Company Name | Basic-Fit |
| Job Role | Customer Support Agent (French) |
| Experience | Entry Level |
| Salary Range | €2,631 gross per month |
| Job Type | Full-time |
| Work Mode | Hybrid (4 days office, 1 day home) |
| Openings | Not Specified |
| Job Location | Hoofddorp, Netherlands |
Key Responsibilities
- Handle customer inquiries from French-speaking members via phone, email, and digital channels.
- Provide accurate information regarding memberships, payments, club locations, and policies.
- Perform back-office administrative duties and update customer records in the CRM system.
- Resolve complaints and issues with empathy, professionalism, and a solution-oriented mindset.
- Collaborate with internal teams to improve overall customer satisfaction and service delivery.
Requirements & Qualifications
- Strong customer-oriented mindset with a passion for helping others.
- Excellent verbal and written communication skills in both French and English.
- Ability to remain calm, empathetic, and professional under stressful situations.
- High flexibility and availability to work shifts scheduled from Monday to Saturday.
- Strong organizational skills with an interest in administrative and back-office tasks.
Required Skills
- Fluent French (Written & Spoken)
- Fluent English (Written & Spoken)
- Customer Relationship Management (CRM)
- Active Listening & Empathy
- Problem-Solving & Conflict Resolution
- Administrative Support
- Time Management & Multi-tasking
About Basic-Fit
Basic-Fit is the largest and fastest-growing fitness chain in Europe, dedicated to making fitness accessible to everyone. Headquartered in Hoofddorp, Netherlands, the company operates over a thousand clubs across multiple European countries, offering affordable, high-quality workout environments and innovative digital fitness solutions.
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