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⏳ Last Date to Apply: Not Specified
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ecobee
ecobee Customer Support Specialist Recruitment 2026: Apply Online
Customer Support Specialist
Experience Required
Entry Level
Salary / Package
$23.07 CAD / hour
Work Mode
Remote
Openings
Not Specified
Job Overview
- Provide real-time problem resolution for Smart Device Owners via phone, email, and chat.
- Deliver superior verbal and written communication with a friendly and accessible style.
- Effectively multi-task and utilize various tools and systems to handle customer inquiries.
- Independently search for and apply knowledge and resources to resolve technical queries.
- Quickly learn and adapt to new smarthome technologies, home automation, and virtual voice assistants.
- Accurately listen to and document all customer interactions on the spot.
- Collaborate within assigned shifts (5 shifts per week with 2 consecutive days off) operating across standard North American hours.
Key Job Details
| Company Name | ecobee |
| Job Role | Customer Support Specialist |
| Experience | Entry Level |
| Salary Range | $23.07 CAD / hour |
| Job Type | Full-time |
| Work Mode | Remote |
| Openings | Not Specified |
| Job Location | Canada (Fully Remote) |
Key Responsibilities
- Assist Smart Device Owners with troubleshooting smart home products via phone, email, and chat.
- Document all customer interactions efficiently and accurately during calls and chats.
- Navigate multiple support tools and knowledge bases independently.
- Handle technical inquiries regarding home automation and virtual voice assistants.
Requirements & Qualifications
- Strong customer service experience in food service, hospitality, retail, or tech support.
- Superior verbal and written communication skills with a friendly demeanor.
- Proven ability to multi-task and navigate complex software tools.
- Aptitude for learning and understanding smart home technology and virtual assistants.
- Fluency in written and spoken Spanish is considered an asset.
Required Skills
- Customer Support
- Problem Solving
- Smart Home Technology
- Multitasking
- Verbal & Written Communication
- Active Listening
- Technical Troubleshooting
About ecobee
ecobee is a pioneer in sustainable smart home technology, offering innovative devices designed to conserve energy and improve everyday living comfort.
⚠️ Safety Advisory for Candidates
- This is a private corporate career listing collected from official channels.
- We do not charge any money for job alerts, scheduling, or application processes.
- If a recruiter demands any payment or “security deposit” in exchange for a job offer, it is a scam.
- Verify details on the official company portal before sharing sensitive personal details.
Frequently Asked Questions
Q: What is the hourly rate for the Customer Support Specialist position at ecobee?
A: The position includes an hourly rate of $23.07 CAD per hour.
Q: Is this job remote?
A: Yes, this is a fully remote, full-time position located in Canada.
Q: What benefits are included?
A: Benefits include medical, dental, vision plans, life and disability insurance, health savings accounts, paid time off, paid holidays, and RRSP retirement benefits.
Q: What does the interview process involve?
A: The process includes a 30-minute initial call with Talent Acquisition and a 1-hour virtual final interview featuring a Q&A session and a customer service role-playing exercise.
Q: Are there language bonuses for this role?
A: Yes, fluency in written and spoken Spanish language is considered a strong asset for this role.
Disclaimer: This job post is prepared by collecting data from the official career page of ecobee. We are not direct recruiters or representatives. Candidates should carefully review the requirements and policies on the company’s portal before initiating an application.