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STEF
STEF AGENT CUSTOMER SERVICE H/F Recruitment 2026: Apply Online
AGENT CUSTOMER SERVICE H/F
Experience Required
Salary / Package
Work Mode
Full-time
Openings
Job Overview
STEF is seeking a Customer Service Agent (H/F) for its subsidiary in Saint Etienne (42), France. This full-time position is within the Business Development, Commerce, and Sales function, serving the Transport, Logistics, Supply Chain, and Road Freight Transport sectors.
As a Customer Service Agent, your primary role will be to manage and maintain strong relationships with clients and recipients. You will be responsible for responding to their inquiries and ensuring their satisfaction with STEF’s services. This involves handling a variety of tasks, from addressing day-to-day requests to resolving complex issues.
Key responsibilities include:
- Responding to client and recipient requests to foster lasting relationships.
- Handling inquiries from internal and external clients regarding their merchandise.
- Identifying, analyzing, and resolving recurring anomalies and disputes in a timely manner, adhering to group procedures and regulations.
- Keeping clients informed about delivery progress and potential disputes.
- Collaborating closely with the operations department and other STEF agencies to execute client instructions and resolve issues.
- Monitoring delivery defects or delays and minimizing associated non-quality costs.
Key Job Details
| Company Name | STEF |
| Job Role | AGENT CUSTOMER SERVICE H/F |
| Experience | |
| Salary Range | |
| Job Type | Full-time |
| Work Mode | Full-time |
| Openings | |
| Job Location | Saint Etienne (42), France |
Key Responsibilities
- Respond to client and recipient inquiries and maintain lasting relationships.
- Handle internal and external client requests regarding merchandise.
- Identify, analyze, and resolve recurring anomalies and disputes.
- Inform clients about delivery status and potential disputes.
- Collaborate with operations and other agencies to resolve issues.
- Monitor delivery defects or delays and minimize non-quality costs.
Requirements & Qualifications
- Educational qualification: Bac to Bac+2 (any field).
- Interest in the transport and customer relations sector.
- Dynamism, rigor, reactivity, challenge-driven attitude, and strong interpersonal skills.
- Flexibility to work Monday to Friday, 8 AM to 5 PM, and one Saturday every 3 weeks.
Required Skills
- Customer Service
- Communication Skills
- Problem-Solving
- Client Relationship Management
- Conflict Resolution
- Logistics Coordination
- Adaptability
- Teamwork
About STEF
STEF is a European leader in temperature-controlled logistics for food products. With a strong presence across France and other European countries, STEF offers a comprehensive range of services including transport, warehousing, and distribution, ensuring the quality and safety of food products throughout the supply chain.
⚠️ Safety Advisory for Candidates
- This is a private corporate career listing collected from official channels.
- We do not charge any money for job alerts, scheduling, or application processes.
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- Verify details on the official company portal before sharing sensitive personal details.
Frequently Asked Questions
Disclaimer: This job post is prepared by collecting data from the official career page of STEF. We are not direct recruiters or representatives. Candidates should carefully review the requirements and policies on the company’s portal before initiating an application.
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