CHILD CONTENT-SINGLE LOADED
⏳ Last Date to Apply: Not Specified
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Kontist by Shine
Kontist by Shine Customer Support Specialist Recruitment 2026: Apply Online
Customer Support Specialist
Experience Required
Initial to solid experience
Salary / Package
Competitive / As per industry standards
Work Mode
Full-time
Openings
Not Specified
Job Overview
- As a Customer Support Specialist, you act as the primary point of contact for users, providing quick, empathetic, and solution-oriented assistance regarding banking, tax, and accounting questions.
- Build trust within the community and serve as an essential bridge between customers, internal tax experts, and Product and Engineering teams.
- Deliver best-in-class support to freelancers and self-employed professionals to help them manage their finances effortlessly.
- Transform everyday customer feedback into actionable insights for continuous product evolution.
- Handle customer care via core channels including chat, email, and ticketing systems.
- Resolve inquiries regarding banking operations, automated bookkeeping, and tax feature utilization with a hands-on mindset.
- Manage complex escalations independently or coordinate efficiently with specialized internal teams.
- Contribute to expanding internal and external knowledge bases, FAQs, and support guides to improve self-service automation tools.
Key Job Details
| Company Name | Kontist by Shine |
| Job Role | Customer Support Specialist |
| Experience | Initial to solid experience |
| Salary Range | Competitive / As per industry standards |
| Job Type | Full-time |
| Work Mode | Full-time |
| Openings | Not Specified |
| Job Location | Berlin, Germany |
Key Responsibilities
- Provide high-quality, empathetic, and reliable support via chat, email, and tickets.
- Resolve customer inquiries regarding banking operations and automated bookkeeping.
- Handle complex escalations and partner with internal tax, banking, and engineering teams.
- Identify recurring pain points and collaborate with Product & Engineering to improve workflows.
- Expand internal and external knowledge bases and support self-service automation tools.
Requirements & Qualifications
- Initial or solid experience in Customer Support, Customer Care, or a service-oriented role.
- Passion for helping people with high empathy for the challenges freelancers face.
- Strong analytical skills to break down complex issues and explain them clearly.
- Familiarity with digital platforms and support software like Zendesk or Intercom.
- Native-level (or C2) German and solid English communication skills.
Required Skills
- Customer Support & Care
- Problem Solving & Analytical Thinking
- Zendesk / Intercom / Support Software
- Fluent German (C2) & English Communication
- Fintech / Banking / Accounting Knowledge
About Kontist by Shine
Kontist by Shine empowers freelancers and self-employed professionals by offering smarter banking, tax, and administrative tools designed to make financial management effortless.
⚠️ Safety Advisory for Candidates
- This is a private corporate career listing collected from official channels.
- We do not charge any money for job alerts, scheduling, or application processes.
- If a recruiter demands any payment or “security deposit” in exchange for a job offer, it is a scam.
- Verify details on the official company portal before sharing sensitive personal details.
Frequently Asked Questions
Q: What is the job location for the Customer Support Specialist position?
A: The job is located in Berlin, Germany.
Q: What language proficiency is required?
A: Native-level (C2) German is required along with solid English skills.
Q: How can I apply for this job?
A: You can apply online through the direct application link provided on the job portal.
Q: What type of employment is this?
A: This is a full-time position at Kontist by Shine.
Q: What is the recruitment process like?
A: The process includes an initial Talent Acquisition call, a hiring manager interview, a business case presentation, and a team introduction with a soft skills interview.
Disclaimer: This job post is prepared by collecting data from the official career page of Kontist by Shine. We are not direct recruiters or representatives. Candidates should carefully review the requirements and policies on the company’s portal before initiating an application.