Pennylane Customer Support Specialist – Accounting Recruitment 2026: Apply Online

About the Role:

Pennylane is seeking a motivated and customer-focused Customer Support Specialist – Accounting to join their growing team in Germany. This role is crucial for supporting tax advisors and their clients, ensuring a smooth onboarding experience, and providing excellent ongoing assistance. You will be instrumental in identifying and resolving issues, contributing to product improvement, and fostering client satisfaction.

Key Responsibilities:

• Client Onboarding Support: Assist tax advisors and their clients in the onboarding process for Pennylane’s platform, ensuring they have a seamless start.
• Inquiry Management: Ensure all client inquiries are tracked and resolved efficiently and effectively, maintaining high levels of client satisfaction.
• Proactive Engagement: Reach out to users proactively to offer support, gather feedback, and understand their needs and challenges.
• Bug Identification: Identify and report bugs or technical issues encountered within the platform.
• Problem Diagnosis and Resolution: Diagnose and resolve user-reported problems, providing clear and timely solutions.
• Technical Collaboration: Work closely with technical teams (developers, product managers) to troubleshoot and resolve bugs, contributing to product stability and improvement.
• Product Improvement: Identify potential areas for improvement in the product and provide constructive feedback to the product development team.
• Knowledge Management: Stay up-to-date with the latest product features, updates, and best practices by actively using the platform.
• Team Integration: Support the integration and skill development of new team members, sharing knowledge and best practices.
• Cross-functional Collaboration: Collaborate effectively with various internal teams, including developers, sales, and marketing, to ensure a cohesive customer experience.

Qualifications and Skills:

• Educational Background: Completed vocational training as a Tax Assistant (Steuerfachangestellter), Tax Specialist (Steuerfachwirt), or in a closely related field.
• Professional Experience: 1-2 years of relevant work experience in accounting, tax, or a customer-facing role within a tax firm, accounting firm, or in the SaaS/Fintech sector.
• Industry Knowledge: A strong understanding of the financial, invoicing, and accounting needs of businesses and/or tax advisors is essential.
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex financial and technical concepts in a simple and understandable manner. Empathy and strong interpersonal skills are key.
• Hands-on Mentality: As part of an early-stage team in Germany, you should be proactive, solution-oriented, and eager to contribute to building and shaping processes from the ground up.
• Travel Readiness: Willingness to travel for onboarding at the Paris HQ and for regular client visits within Germany (approximately once a month).
• Language Proficiency: Fluent German (C2 level or native speaker) and fluent English (for effective collaboration with the international team).
• Adaptability: Enthusiasm for working in a dynamic and evolving work environment.
• Teamwork: High willingness to cooperate within your team and with other stakeholders.
• Prioritization Skills: Ability to align daily tasks with business priorities effectively.

About Pennylane:

Pennylane is a rapidly growing fintech company dedicated to simplifying financial management for businesses and their advisors. We are building innovative solutions to streamline accounting, tax, and financial operations, empowering our users to focus on their core business. Join our dynamic and international team and contribute to shaping the future of financial technology.

Pennylane is a fast-growing fintech company focused on simplifying financial management for businesses and their advisors. We develop innovative solutions to streamline accounting, tax, and financial operations, enabling our users to concentrate on their core business. We foster a dynamic and international work environment where team members can contribute to shaping the future of financial technology.