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Octopus Energy
Octopus Energy Customer Service Advisor Recruitment 2026: Apply Online
Customer Service Advisor – Energy
Experience Required
Freshers / Experienced
Salary / Package
£26,600 / Year
Work Mode
Hybrid
Openings
Multiple
Job Overview
- Making energy easy by cutting through jargon and helping customers understand bills, meters, and tariffs.
- Solving problems efficiently, whether addressing billing queries, meter issues, or complex energy questions.
- Providing end-to-end service, handling queries from start to finish including complaints without endless transfers.
- Thinking on your feet with no scripts or robotic responses, focusing on real conversations and active listening.
- Treating every customer with warmth, kindness, and empathy, especially those in vulnerable situations.
- Contributing to a greener future by advising customers on sustainable energy choices.
Key Job Details
| Company Name | Octopus Energy |
| Job Role | Customer Service Advisor – Energy |
| Experience | Freshers / Experienced |
| Salary Range | £26,600 / Year |
| Job Type | Full-Time |
| Work Mode | Hybrid |
| Openings | Multiple |
| Job Location | Central Manchester, England, United Kingdom |
Key Responsibilities
- Manage end-to-end customer energy queries and complaints.
- Explain complex tariff and billing structures clearly to consumers.
- Identify customer pain points and deliver fast, effective solutions.
- Support vulnerable customers with patience and empathy.
- Promote sustainable energy practices and green choices.
Requirements & Qualifications
- Passionate about delivering exceptional customer service.
- Comfortable with change and fast-paced environments.
- Team player with no egos and strong collaborative spirit.
- Resilient under pressure during challenging customer calls.
- Right to work in the United Kingdom.
Required Skills
- Customer Service
- Problem Solving
- Active Listening
- Communication
- Empathy & Patience
- Adaptability
About Octopus Energy
Octopus Energy is a fast-growing global energy tech company aiming to make green energy affordable and accessible while shaking up the traditional utility industry with brilliant customer service and innovative technology.
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- We do not charge any money for job alerts, scheduling, or application processes.
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- Verify details on the official company portal before sharing sensitive personal details.
Frequently Asked Questions
Q: What is the salary for the Customer Service Advisor role at Octopus Energy?
A: The salary is £26,600 per annum.
Q: Where is the job located?
A: The position is based in Central Manchester, United Kingdom, with hybrid working options available.
Q: What qualifications are required?
A: There are no strict prior experience requirements, but strong customer service passion, problem-solving skills, and empathy are essential.
Q: What is the interview process like?
A: The process includes a first-stage interview, a prep call with the talent team, a discovery day with group activities, and a final leadership interview.
Q: How can I apply for this position?
A: You can apply online through the provided LinkedIn job application link or contact the recruitment team at talent@octoenergy.com.
Disclaimer: This job post is prepared by collecting data from the official career page of Octopus Energy. We are not direct recruiters or representatives. Candidates should carefully review the requirements and policies on the company’s portal before initiating an application.