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Airbnb
Airbnb Quality Assurance & Standards Manager Recruitment 2026
Quality Assurance & Standards Manager
Experience Required
8+ years
Salary / Package
Competitive + Benefits & Equity
Work Mode
Hybrid / Remote
Openings
Multiple
Job Overview
- Build and scale FSD’s quality program, establishing documented models measuring workflow adherence and decision accuracy.
- Serve as the impartial quality authority across FSD, setting consistent standards across domains, sites, and geographies.
- Drive measurable improvement in decision accuracy, diagnosing root causes behind reversed decisions and fixing issues at the source.
- Design a two-layer quality model, severity-weighted error taxonomies, and risk-weighted sampling methodologies.
- Run calibration programs, UAT for new launches, and diagnostic quality reporting for leadership.
- Extend quality measurement to decisions made by AI agents and models, collaborating with Product and Data Science teams.
Key Job Details
| Company Name | Airbnb |
| Job Role | Quality Assurance & Standards Manager |
| Experience | 8+ years |
| Salary Range | Competitive + Benefits & Equity |
| Job Type | Full Time |
| Work Mode | Hybrid / Remote |
| Openings | Multiple |
| Job Location | Bangalore, India, United States |
Key Responsibilities
- Own the quality program end to end, including quality delivery through partner sites.
- Set strategy and operating rhythm for quality delivery against FSD’s roadmap and goals.
- Design and publish performance bars, thresholds, and escalation paths.
- Deliver quality reviews across internal and partner-delivered operations on a consistent methodology.
- Partner with Product, Engineering, and Data Science to feed labeled quality data back into detection models.
Requirements & Qualifications
- 8+ years of experience in quality assurance, operations, risk, audit, or program management.
- Proven experience driving quality delivery through partner or vendor teams.
- Demonstrated experience measuring quality in subjective, judgment-based work.
- Strong grasp of measurement rigor, sampling design, statistical significance, and inter-rater reliability.
- Strong data literacy and exceptional writing skills for crafting clear guidelines.
Required Skills
- Quality Assurance & Standards Management
- Statistical Sampling & Data Literacy
- Trust, Fraud & Safety Operations
- Cross-functional Influence
- AI & Model Decision Evaluation
- Process Calibration & Governance
About Airbnb
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Airbnb offers unique stays and experiences that connect communities authentically.
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Frequently Asked Questions
Q: What is the role about?
A: The Quality Assurance & Standards Manager builds and scales FSD’s quality program, setting consistent standards and measurement frameworks across global risk domains.
Q: What qualifications are required?
A: 8+ years of experience in quality assurance, operations, risk, audit, or program management within high-volume decisioning environments.
Q: Where is the job located?
A: Offices include Bangalore, India, and the United States with remote flexibility depending on registered entities.
Q: How can I apply?
A: Candidates can apply directly through the official Airbnb Careers portal.
Q: What benefits are provided?
A: Roles may be eligible for bonus or incentives, equity programs, comprehensive benefits, and Employee Travel Credits.
Disclaimer: This job post is prepared by collecting data from the official career page of Airbnb. We are not direct recruiters or representatives. Candidates should carefully review the requirements and policies on the company’s portal before initiating an application.