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David Lloyd Clubs
David Lloyd Clubs Membership Support Advisor Recruitment 2026: Apply Online
Membership Support Advisor
Experience Required
Experience in outbound calling and handling customer queries is essential. Previous experience in a call centre environment would be desirable.
Salary / Package
Work Mode
Office-based
Openings
Job Overview
About the Role: Membership Support Advisor
David Lloyd Clubs is seeking a motivated and customer-focused Membership Support Advisor to join their team at the Glasgow West End membership hub. This is a fantastic opportunity for individuals with a passion for customer service and a drive to succeed in a dynamic environment.
Key Responsibilities:
- Engage with potential and existing members through outbound calling to promote club services and address inquiries.
- Handle a wide range of customer queries efficiently and professionally, ensuring member satisfaction.
- Manage and resolve customer issues, escalating when necessary to ensure timely and effective solutions.
- Achieve and exceed individual and team targets related to membership sales, retention, and customer engagement.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with the club team to ensure a seamless member experience.
- Contribute to a positive and supportive team environment.
What We Offer:
- Competitive Salary & Benefits: Enjoy a rewarding package that includes a competitive salary and a comprehensive benefits suite.
- Free Club Membership: Gain complimentary access to David Lloyd Clubs for yourself and your family.
- Discounts: Benefit from a 50% discount on food and drinks, as well as discounts on swimming, tennis lessons, and personal training.
- Career Growth: Opportunities for professional development and career advancement through internal training programs.
- Work-Life Balance: Access to the Wagestream app, allowing you to get paid on demand.
- Supportive Environment: Work within a vibrant and supportive team in the wellness and fitness industry.
Requirements:
- Proven experience in outbound calling and handling customer queries is essential.
- Previous experience in a call centre environment is highly desirable.
- Exceptional customer service skills with a genuine desire to help others.
- A strong drive to hit targets and achieve performance goals.
- Resilience and the ability to thrive in a fast-paced, demanding environment.
- Excellent communication, interpersonal, and organizational skills.
- Ability to work effectively both independently and as part of a team.
- Must be within a reasonable commuting distance of the Glasgow West End hub, as this position is fully office-based.
If you are a proactive individual with a strong work ethic and a commitment to delivering outstanding service, we encourage you to apply for this exciting opportunity at David Lloyd Clubs.
Key Job Details
| Company Name | David Lloyd Clubs |
| Job Role | Membership Support Advisor |
| Experience | Experience in outbound calling and handling customer queries is essential. Previous experience in a call centre environment would be desirable. |
| Salary Range | |
| Job Type | Full-time |
| Work Mode | Office-based |
| Openings | |
| Job Location | Glasgow, Scotland, United Kingdom |
Key Responsibilities
- Engage with potential and existing members through outbound calling to promote club services and address inquiries.
- Handle a wide range of customer queries efficiently and professionally, ensuring member satisfaction.
- Manage and resolve customer issues, escalating when necessary to ensure timely and effective solutions.
- Achieve and exceed individual and team targets related to membership sales, retention, and customer engagement.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with the club team to ensure a seamless member experience.
- Contribute to a positive and supportive team environment.
Requirements & Qualifications
- Proven experience in outbound calling and handling customer queries is essential.
- Previous experience in a call centre environment is highly desirable.
- Exceptional customer service skills with a genuine desire to help others.
- A strong drive to hit targets and achieve performance goals.
- Resilience and the ability to thrive in a fast-paced, demanding environment.
- Excellent communication, interpersonal, and organizational skills.
- Ability to work effectively both independently and as part of a team.
- Must be within a reasonable commuting distance of the Glasgow West End hub, as this position is fully office-based.
Required Skills
- Outbound Calling
- Customer Query Handling
- Customer Service Excellence
- Target Achievement
- Resilience
- Fast-paced Environment Adaptation
- Excellent Communication Skills
- Organizational Skills
- Interpersonal Skills
- Problem-Solving
About David Lloyd Clubs
David Lloyd Clubs is a leading health, sport, and fitness group with clubs across the UK and Europe. They offer a wide range of facilities and activities for members of all ages, focusing on providing a premium experience in a welcoming environment. The company is committed to employee development and offers excellent career opportunities within the wellness and fitness sector.
⚠️ Safety Advisory for Candidates
- This is a private corporate career listing collected from official channels.
- We do not charge any money for job alerts, scheduling, or application processes.
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- Verify details on the official company portal before sharing sensitive personal details.
Frequently Asked Questions
Disclaimer: This job post is prepared by collecting data from the official career page of David Lloyd Clubs. We are not direct recruiters or representatives. Candidates should carefully review the requirements and policies on the company’s portal before initiating an application.
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