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Polène Paris
Polène Paris Customer Care Associate Recruitment 2026: Apply Online
Customer Care Associate H/F
Experience Required
1 year
Salary / Package
Competitive + Benefits
Work Mode
On-site
Openings
Not Specified
Job Overview
Job Overview
Polène Paris is seeking a dynamic and customer-focused Customer Care Associate H/F to join their team in Paris. In this role, you will manage incoming customer inquiries across email, chat, and web forms, ensuring top-tier service aligned with a luxury Maison.
Key Responsibilities
- Handle customer inquiries regarding orders, products, returns, deliveries, and exchanges.
- Resolve issues efficiently on first contact to guarantee a seamless customer journey.
- Draft clear, structured, and personalized responses adhering to brand guidelines and strict SLAs.
- Analyze customer histories and escalate complex issues when necessary.
- Maintain proper ticket categorization and update customer care documentation.
Candidate Profile
- Around 1 year of experience in customer care, retail, or e-commerce.
- Bilingual in French and English (C1 level minimum) with impeccable spelling and writing skills.
- Comfortable with SaaS tools, digital workflows, and Zendesk.
- Strong empathy, patience, and sensitivity to the premium/luxury brand universe.
Key Job Details
| Company Name | Polène Paris |
| Job Role | Customer Care Associate H/F |
| Experience | 1 year |
| Salary Range | Competitive + Benefits |
| Job Type | Full-time |
| Work Mode | On-site |
| Openings | Not Specified |
| Job Location | Paris, France |
Key Responsibilities
- Manage incoming customer requests via email, web form, and chat.
- Handle order, delivery, return, and exchange inquiries professionally.
- Apply a ‘once & done’ approach for rapid query resolution.
- Write clear, personalized responses adhering to SLAs and brand tone.
- Analyze customer dossiers and escalate complex cases appropriately.
- Maintain ticket quality, categorization, and documentation accuracy.
- Participate in tool testing and continuous improvement initiatives.
Requirements & Qualifications
- Approx. 1 year of experience in customer care, e-commerce, retail, or education/training.
- C1 level fluency in both French and English (written and spoken).
- Excellent writing skills with flawless spelling.
- Familiarity with digital tools and Zendesk.
- Sensitivity to luxury brand aesthetics and customer hospitality.
Required Skills
- Customer Service Excellence
- Bilingual Communication (French & English)
- Written & Verbal Proficiency
- Zendesk / SaaS Tools
- Problem Solving
- Attention to Detail
- Team Collaboration
About Polène Paris
Polène Paris is a renowned leather goods and fashion accessories brand known for its exceptional craftsmanship, unique corporate vision, and premium collections inspired by minimalist design and elegance.
⚠️ Safety Advisory for Candidates
- This is a private corporate career listing collected from official channels.
- We do not charge any money for job alerts, scheduling, or application processes.
- If a recruiter demands any payment or “security deposit” in exchange for a job offer, it is a scam.
- Verify details on the official company portal before sharing sensitive personal details.
Frequently Asked Questions
Disclaimer: This job post is prepared by collecting data from the official career page of Polène Paris. We are not direct recruiters or representatives. Candidates should carefully review the requirements and policies on the company’s portal before initiating an application.
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