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Figma
Figma Customer Support Specialist Recruitment 2026: Apply Online
Customer Support Specialist
Experience Required
2+ years
Salary / Package
Competitive SaaS Industry Standard
Work Mode
Work from Office
Openings
Multiple
Job Overview
- Resolve customer tickets in Zendesk, mostly by email, such as helping a designer get back into a locked account.
- Troubleshoot technical issues across the Figma product suite.
- Review AI-generated output and credit usage to make fair, consistent calls.
- Write clear bug reports and product feedback for the Engineering team.
- Facilitate calls with customers when email isn’t enough, such as screen-sharing with an Org admin.
- Stay current as products evolve by joining launch sessions and creating guides.
- Work from the Bengaluru office during a schedule that aligns with US business hours.
Key Job Details
| Company Name | Figma |
| Job Role | Customer Support Specialist |
| Experience | 2+ years |
| Salary Range | Competitive SaaS Industry Standard |
| Job Type | Full-Time |
| Work Mode | Work from Office |
| Openings | Multiple |
| Job Location | Bengaluru, India |
Key Responsibilities
- Ticket resolution via Zendesk
- Technical troubleshooting for design and AI features
- Bug reporting and feedback documentation
- Customer video calls and screen sharing
Requirements & Qualifications
- 2+ years in a customer support role, ideally at a SaaS company
- Hands-on experience with design tools like Figma
- Regular use of AI tools in work
- A knack for technical troubleshooting and explaining complex things simply
- Excellent written English and warm communication style
Required Skills
- Zendesk
- Technical Troubleshooting
- Customer Support
- Figma / Design Tools
- AI Tools
- UX / Product Design
About Figma
Figma is a platform that helps teams bring ideas to life—whether brainstorming, prototyping, translating designs into code, or iterating with AI. Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
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Frequently Asked Questions
Q: Where is the role located?
A: This is a full-time role based in Figma’s Bengaluru office.
Q: What is the primary experience requirement?
A: Candidates should have 2+ years of experience in a customer support role, ideally at a SaaS company.
Q: What tools should I be familiar with?
A: Familiarity with design tools like Figma, AI tools, and Zendesk is preferred.
Q: What are the application limits at Figma?
A: Candidates may submit up to 5 applications during any rolling 30-day period and cannot reapply to the same role within 90 days of rejection.
Q: Are accommodations provided for candidates with disabilities?
A: Yes, Figma provides reasonable accommodations for candidates during the application and interview process.
Disclaimer: This job post is prepared by collecting data from the official career page of Figma. We are not direct recruiters or representatives. Candidates should carefully review the requirements and policies on the company’s portal before initiating an application.