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Figma
Figma Community Support Specialist Recruitment 2026: Apply Online
Community Support Specialist
Experience Required
2+ years
Salary / Package
Competitive SaaS Industry Standards
Work Mode
In-Office (Bengaluru Hub)
Openings
1
Job Overview
- Figma is expanding its Customer Operations & Support Team in Bengaluru, seeking a passionate Community Support Specialist.
- Serve as the voice of Figma across public touchpoints including community forums, X, and Reddit.
- Engage directly and publicly with users requiring strong investigative capabilities and outstanding communication skills.
- Monitor community platforms, manage escalations, and deliver incident-related communication.
- Provide top-tier technical troubleshooting for new and advanced users.
- Moderate forums to ensure a safe, healthy, and collaborative global ecosystem.
- Partner with design and engineering teams to report, track, and resolve complex bugs and technical bottlenecks.
- Synthesize customer feedback into actionable insights for product development and research groups.
Key Job Details
| Company Name | Figma |
| Job Role | Community Support Specialist |
| Experience | 2+ years |
| Salary Range | Competitive SaaS Industry Standards |
| Job Type | Full-time |
| Work Mode | In-Office (Bengaluru Hub) |
| Openings | 1 |
| Job Location | Bengaluru, India |
Key Responsibilities
- Monitor community and social platforms like forums, X, and Reddit for escalations and incidents.
- Deliver outstanding technical support to new and experienced platform users.
- Moderate and organize community forums to maintain a safe user space.
- Identify support trends and recommend process improvements.
- Collaborate with engineering and design teams to investigate and resolve issues.
- Collect customer feedback and channel recommendations to product teams.
Requirements & Qualifications
- 2+ years of experience in support or community roles for a technical SaaS product.
- Familiarity with design processes and tools.
- Strong technical and written communication skills.
- Proactive, responsive, and detail-oriented mindset with high prioritization capabilities.
- Adaptability to a fast-paced startup environment.
Required Skills
- Technical SaaS Support
- Community Moderation
- Written Communication
- Problem Solving & Investigation
- Cross-functional Collaboration
- Customer Feedback Analysis
About Figma
Figma is building a platform that helps teams bring ideas to life—from brainstorming and prototyping to code translation and AI iteration. Figma empowers global teams to streamline workflows, move faster, and collaborate seamlessly in real time.
⚠️ Safety Advisory for Candidates
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- Verify details on the official company portal before sharing sensitive personal details.
Frequently Asked Questions
Q: What is the location of the Community Support Specialist role?
A: The role is based out of Figma’s Bengaluru hub in India.
Q: How many years of experience are required for this position?
A: Candidates need 2+ years of experience in support or community roles for a technical SaaS product.
Q: What platforms will I be monitoring in this role?
A: You will monitor community forums, X, Reddit, and other public social platforms.
Q: Are there application limits at Figma?
A: Yes, candidates may submit up to 5 applications during any rolling 30-day period and cannot reapply to the same active role within 90 days.
Q: What are the core responsibilities?
A: Responsibilities include technical support, community moderation, handling escalations, collaborating with engineering teams, and consolidating customer feedback.
Disclaimer: This job post is prepared by collecting data from the official career page of Figma. We are not direct recruiters or representatives. Candidates should carefully review the requirements and policies on the company’s portal before initiating an application.