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Airbnb
Airbnb Senior Support Specialist, Premium Recruitment 2026: Apply Online
Senior Support Specialist, Premium
Experience Required
7+ Years
Salary / Package
Competitive + Benefits + Travel Credits
Work Mode
Work from Office (24*7 Rotational Shifts)
Openings
Multiple
Job Overview
- Airbnb is looking for a Senior Support Specialist to join an elite process team focused on premium, high-stakes customer interactions.
- The role involves supporting high-end guests and Hosts within the global Airbnb community in a multicultural, hospitality-oriented environment based in Gurugram.
- You will take complete ownership of complex cases, delivering bespoke customer support and building long-term trust with high-profile clientele.
- The position requires working in 24*7 rotational shifts, demonstrating exceptional problem-solving abilities, and maintaining top-tier hospitality standards.
Key Job Details
| Company Name | Airbnb |
| Job Role | Senior Support Specialist, Premium |
| Experience | 7+ Years |
| Salary Range | Competitive + Benefits + Travel Credits |
| Job Type | Full-Time |
| Work Mode | Work from Office (24*7 Rotational Shifts) |
| Openings | Multiple |
| Job Location | Gurugram, India |
Key Responsibilities
- Deliver bespoke, high-quality customer support reflecting Airbnb’s commitment to excellence for high-end customers.
- Take complete ownership of complex and high-stakes cases to achieve final resolution.
- Combine efficiency with personalized service, handling high case volumes via live chat, social platforms, messaging, and phone.
- Anticipate customer needs proactively and offer relevant, personalized solutions.
- Build trust with internal and external stakeholders through effective relationship management and communication.
- Support team operational success by sharing operational knowledge and documenting best practices.
Requirements & Qualifications
- 7+ years of relevant experience in multicultural customer service teams, preferably in hospitality and premium support.
- Graduate degree or prior experience with high-profile or influential clientele.
- Ability and willingness to work weekends, public holidays, and evening shifts in 24*7 rotational schedules.
- Strong problem-solving abilities, emotional intelligence, and professional communication skills.
- Proficiency with Apple/Mac OS, Google Suite, and CRM systems.
Required Skills
- Verbal and Written Communication
- Customer Relationship Management (CRM)
- Problem-Solving & Emotional Intelligence
- Multitasking and Time Management
- Apple/Mac OS & Google Suite Proficiency
- Conflict Resolution
About Airbnb
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals across the globe. Every day, hosts offer unique stays and experiences that connect communities in an authentic way.
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Frequently Asked Questions
Q: What is the job location for the Senior Support Specialist role?
A: The job location is Gurugram / Delhi-NCR, India, with a work-from-office requirement.
Q: How many years of experience are required?
A: Candidates must have 7+ years of relevant experience in multicultural customer service teams, preferably in hospitality and premium support.
Q: What educational qualification is needed?
A: Applicants must hold a Graduate degree or above.
Q: What are the shift timings for this position?
A: The role requires working in 24*7 rotational shifts, including weekends, public holidays, and evenings based on business needs.
Q: How can I apply for jobs at Airbnb safely?
A: You can apply directly through Airbnb’s official careers portal at careers.airbnb.com. Airbnb recruiters only email from @airbnb.com or @ext.airbnb.com addresses.
Disclaimer: This job post is prepared by collecting data from the official career page of Airbnb. We are not direct recruiters or representatives. Candidates should carefully review the requirements and policies on the company’s portal before initiating an application.