Baidyanath D2C Operations Executive Recruitment 2026: Apply Online for Various Vacancies
D2C Operations Executive
Job Overview
Baidyanath is seeking a highly motivated and hands-on D2C Operations Executive to join our dynamic e-commerce team in Kolkata. In this role, you will serve as the operational backbone of our direct-to-consumer storefront, ensuring that products remain live, listings are accurate, orders are processed seamlessly, and logistics run efficiently. This is an excellent opportunity for an individual who thrives in a fast-paced e-commerce environment and takes pride in maintaining clean dashboards, zero pending orders, and error-free product catalogs.
As a D2C Operations Executive, you will be responsible for the day-to-day management of our Shopify storefront. This includes uploading new products, editing existing listings, organizing collections, updating prices, and synchronizing inventory across multiple channels. You will collaborate closely with the marketing team to activate promotional banners, discount codes, and seasonal updates on time. Additionally, you will monitor the storefront for any technical issues related to product visibility, cart errors, or checkout disruptions, resolving them promptly to ensure a smooth customer journey.
Logistics and fulfillment coordination form a crucial part of your daily responsibilities. You will act as the primary point of contact for our courier and 3PL partners, monitoring the entire pipeline from order placement to final delivery. You will actively track Return to Origin (RTO) rates, implement strategies to minimize failed deliveries, and handle customer escalations regarding delayed shipments. Furthermore, you will maintain daily and weekly operations dashboards to track key metrics such as order volumes, fulfillment turnaround times, and shipping costs, providing valuable insights for inventory planning and process optimization.
Key Job Details
| Company Name | Baidyanath |
| Job Role | D2C Operations Executive |
| Experience | 1–2 years |
| Salary Range | Not Specified |
| Job Type | Full-time |
| Work Mode | On-site |
| Openings | Various |
| Job Location | Kolkata, West Bengal, India |
Key Responsibilities
- Manage day-to-day Shopify storefront operations, including product uploads, edits, collections, and inventory syncs.
- Maintain listing hygiene with SEO-friendly titles, meta descriptions, correct SKUs, and proper categorization.
- Coordinate with the marketing team to launch sale banners, discount codes, and promotional updates.
- Liaise with logistics and courier partners to monitor the full fulfillment pipeline and resolve delivery issues.
- Track and analyze Return to Origin (RTO) rates to implement corrective measures.
- Reconcile COD and prepaid orders, flagging discrepancies with finance and payment gateway partners.
- Maintain comprehensive daily/weekly operations dashboards to monitor key performance indicators.
Requirements & Qualifications
- 1 to 2 years of hands-on experience in D2C or e-commerce operations.
- Proficiency in Shopify platform management, including product cataloging and basic troubleshooting.
- Strong experience in logistics coordination with major courier and 3PL partners.
- Familiarity with order management systems (OMS), fulfillment workflows, and returns processing.
- Advanced skills in Google Sheets and Microsoft Excel for data tracking and reporting.
- Excellent attention to detail with a proactive problem-solving attitude.
Required Skills
- Shopify Storefront Management
- E-commerce Operations
- Logistics & 3PL Coordination
- Order Management Systems (OMS)
- Data Analysis (Excel / Google Sheets)
- Inventory Reconciliation
- RTO Optimization
- SEO Cataloging
About Baidyanath
Baidyanath is one of India’s most respected and legacy-rich Ayurvedic and FMCG brands. For decades, the company has been a pioneer in delivering high-quality Ayurvedic medicines and natural personal care products to millions of households. Combining traditional wisdom with modern manufacturing standards, Baidyanath continues to expand its digital footprint through a robust direct-to-consumer (D2C) strategy, bringing wellness directly to the modern consumer’s doorstep.
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