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Perplexity AI
Perplexity APAC Customer Success & Enterprise Support Recruitment 2026: Apply Online for Various Vacancies
APAC Customer Success & Enterprise Support
Experience Required
3+ years in B2B/SaaS customer support & 3+ years in customer-facing roles
Salary / Package
Competitive / Not Disclosed
Work Mode
Hybrid
Openings
Various
Job Overview
Perplexity is an AI-powered answer engine used to solve billions of queries every month. We build accurate, trustworthy AI that powers decision-making for curious people and organizations worldwide. As we scale across Asia-Pacific, we are investing in a regional team that can deliver the same world-class experience our Enterprise Pro customers expect, in their language, in their time zone, and to their service standards.
The Perplexity APAC team is the frontline for delivering Perplexity AI’s industry-leading search capabilities to enterprise clients and individual users across Asia-Pacific markets. The team partners closely with Product, Engineering, Localization, and Technical Success to resolve complex technical issues while adapting our global support and success frameworks to regional expectations.
This is a hybrid Customer Success and Enterprise Support role. You will own a book of Japan-headquartered Enterprise accounts end to end — onboarding, adoption, retention, and growth — while also serving as the senior technical escalation point for APAC support. This role requires a unique blend of relationship management, commercial acumen, and deep technical troubleshooting skills.
Key Pillars of the Role
- Customer Success & Relationship Management: You will act as the primary point of contact for key APAC-based enterprise clients, ensuring they derive maximum value from Perplexity’s enterprise solutions.
- Technical Support & Escalation: Serving as the ‘last line of defense’ before Product and Engineering, you will diagnose and resolve highly complex technical and product questions.
- Localization & Regional Adaptation: You will help localize knowledge base articles and maintain terminology consistency with product UI localization to ensure a seamless user experience.
- AI-Driven Workflows: Leverage Perplexity’s own AI tooling and workflow automations to scale world-class support, replacing repetitive tasks with agentic, self-service solutions.
This position offers an unparalleled opportunity to shape the future of search and AI adoption in the APAC region. You will work closely with cross-functional teams in the US and Asia to drive customer satisfaction, retention, and expansion in one of our most strategic markets.
Key Job Details
| Company Name | Perplexity AI |
| Job Role | APAC Customer Success & Enterprise Support |
| Experience | 3+ years in B2B/SaaS customer support & 3+ years in customer-facing roles |
| Salary Range | Competitive / Not Disclosed |
| Job Type | Full-Time |
| Work Mode | Hybrid |
| Openings | Various |
| Job Location | Asia-Pacific (APAC) / Hybrid (Japan-focused) |
Key Responsibilities
- Execute the Enterprise customer success strategy in APAC, serving as the primary point of contact for key APAC-based enterprise clients.
- Drive initial enablement through high-quality onboarding and training, then define and run a targeted, goal-based engagement plan aligned with each customer’s objectives.
- Identify and support opportunities for expansion; partner with sales to translate customer insights into actionable growth strategies.
- Manage retention by quantifying value delivered, monitoring health, and acting early on risk.
- Generate customer insights by understanding the competitive landscape and the end-to-end customer journey across distinct APAC markets.
- Build durable executive relationships and engage with stakeholders from individual contributors to C-level.
- Engage cross-functionally with Product, Engineering, Localization, Sales, and Marketing to drive projects and influence decisions.
- Work directly with enterprise customers via tickets, Slack, and calls to diagnose and resolve complex technical and product questions.
- Own end-to-end troubleshooting: reproduce issues, isolate root causes, collaborate with engineers, and communicate clear, low-jargon explanations in Japanese and English.
- Leverage Perplexity’s own AI tooling and workflow automations to scale world-class support.
- Localize 15+ knowledge base articles at launch, maintaining terminology consistency with product UI localization.
Requirements & Qualifications
- Fluency in English and Japanese is a must; technical writing proficiency in Japanese.
- Business or fluent-level Korean or Mandarin Chinese is preferred.
- 3+ years in B2B/SaaS customer support, ideally as a senior or escalation engineer providing timely, accurate support to end users.
- 3+ years in customer-facing roles (Customer Success, Account Management, or equivalent) with a proven ability to engage stakeholders.
- Proven track record of driving enterprise-level satisfaction, growth, and retention.
- Strong customer orientation with the ability to interact effectively with both software engineers and business decision-makers.
- Hands-on experience prompting large language models and a solid grasp of AI fundamentals (tokens, context windows, embeddings, latency vs. cost trade-offs).
- Ability to translate complex technical concepts (APIs, SSO/SAML, cloud integrations) into clear, actionable guidance.
- Proficiency with modern support platforms (Intercom, Zendesk, Jira) and CRM / customer success tools.
- Excellent written and spoken communication; comfortable presenting to C-level executives.
- A self-starter comfortable with ambiguity, juggling multiple initiatives, and operating independently.
Required Skills
- Bilingual Communication (English & Japanese mandatory; Korean/Mandarin preferred)
- Enterprise Customer Success Management
- Technical Troubleshooting & Root Cause Analysis
- AI & LLM Prompting (Tokens, Embeddings, Context Windows)
- SaaS Support Platforms (Zendesk, Intercom, Jira)
- API Integration & SSO/SAML Authentication
- Stakeholder Management & C-Level Presentation
- Localization & Technical Writing
- Cross-functional Collaboration
About Perplexity AI
Perplexity is an AI-powered answer engine that delivers accurate, trustworthy, and real-time answers to user queries, serving billions of searches globally.
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Frequently Asked Questions
Q: What is the primary responsibility of the APAC Customer Success & Enterprise Support role at Perplexity?
A: The role is a hybrid position where you will manage Japan-headquartered Enterprise accounts end-to-end (onboarding, adoption, retention, and growth) while also serving as the senior technical escalation point for APAC support.
Q: What are the language requirements for this position?
A: Fluency in both English and Japanese is mandatory, including technical writing proficiency in Japanese. Business or fluent-level Korean or Mandarin Chinese is highly preferred.
Q: What technical qualifications are required?
A: Candidates need 3+ years in B2B/SaaS customer support (ideally as an escalation engineer) and 3+ years in customer-facing roles. Hands-on experience prompting LLMs and a solid grasp of AI fundamentals (tokens, embeddings, APIs, SSO/SAML) are also required.
Q: Is this a remote or hybrid role?
A: This is a hybrid role designed for the APAC region, focusing on Japan-headquartered enterprise accounts, operating as the in-region anchor for a US-headquartered team.
Q: How can I apply for this role at Perplexity?
A: You can apply online by visiting the official Perplexity Careers page, locating the APAC Customer Success & Enterprise Support job posting, and submitting your resume and cover letter.
Disclaimer: This job post is prepared by collecting data from the official career page of Perplexity AI. We are not direct recruiters or representatives. Candidates should carefully review the requirements and policies on the company’s portal before initiating an application.