⏳ Last Date to Apply: Not Mentioned
Haier Aftersales Manager Recruitment 2026: Apply Online
Aftersales Manager
Job Overview
The After-Sales Service Manager is responsible for leading service strategies and ensuring the effective implementation of Haier’s global service standards. This role focuses on optimizing service systems, enhancing customer experience, reducing service costs, and strengthening technical capabilities across markets while supporting long-term business growth.
As a key leader in the organization, you will drive strategic initiatives to enhance service efficiency and customer satisfaction. You will collaborate closely with regional and industry quality platforms to drive product quality improvements, ensuring a closed-loop feedback mechanism between service and manufacturing. Additionally, you will oversee spare parts management, technical training, and digitalization efforts to modernize the service ecosystem.
- Strategic Leadership: Develop and implement overseas after-sales service strategies aligned with corporate objectives.
- Operational Excellence: Lead the establishment and continuous improvement of the national service system.
- Digital Transformation: Drive the implementation of digital service platforms and tools to improve operational transparency.
Key Job Details
| Company Name | Haier |
| Job Role | Aftersales Manager |
| Experience | 5–10+ years |
| Salary Range | Not Mentioned |
| Job Type | Full-time |
| Work Mode | On-site |
| Openings | Not Mentioned |
| Job Location | Saudi Arabia |
Key Responsibilities
- Develop and implement overseas after-sales service strategies aligned with corporate objectives.
- Conduct market analysis to identify service gaps and improvement opportunities.
- Lead the establishment and continuous improvement of the national service system.
- Control and optimize service costs to enhance competitiveness and profitability.
- Manage the transformation and upgrading of service models to meet evolving market demands.
- Partner with regional and industry quality platforms to drive product quality improvements.
- Establish and maintain an effective spare parts management system.
- Develop and implement technical training systems for local service teams.
- Drive the implementation of digital service platforms and tools.
- Oversee call center operations and ensure timely resolution of customer complaints.
Requirements & Qualifications
- 5–10+ years of experience in after-sales service, operations, or service management, preferably in the appliance or manufacturing industry.
- Strong leadership and project management capabilities.
- Experience in international or multi-market operations is highly desirable.
- Excellent analytical, communication, and problem-solving skills.
- Familiarity with service systems, CRM platforms, and digital transformation initiatives.
Required Skills
- Strategic Thinking
- Customer-Centric Mindset
- Operational Excellence
- Cost Management
- Cross-functional Collaboration
- Continuous Improvement
About Haier
Haier is a global leader in home appliances and consumer electronics. Known for its innovative products and commitment to quality, Haier continuously strives to deliver a best-in-class service experience to its customers worldwide.
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