⏳ Last Date to Apply: Not Mentioned
Angara Ecommerce Pvt. Ltd. Online Reputation Manager Recruitment 2026: Apply Online
Online Reputation Manager
Job Overview
About Angara Ecommerce Pvt. Ltd.
Angara is a leading fine jewellery brand known globally for its exceptional gemstones, craftsmanship, and seamless online shopping experience. After establishing a strong presence in the US and other international markets, Angara India is rapidly expanding its footprint, combining premium design with cutting-edge digital retail. Our mission is to make high-quality, customizable gemstone jewellery accessible to customers across India.
Angara was ranked the No.1 Online Jeweler in the US in 2020 by the leading American magazine, Newsweek. We were also recognized by Newsweek as a 5-Year Champion on being voted among the best online jewelers in its list of “Best Online Shops” for five years in a row. Our ground-breaking innovation, ‘Create with Angara,’ earned us the Business Intelligence Group’s 2024 BIG Innovation Award as well as the #10 spot in Retail on Fast Company’s Most Innovative Companies 2024 list. In addition, we secured the prestigious Bizrate Insights Circle of Excellence Award for two consecutive years and the Business Intelligence Excellence in Customer Service Award 2023. Better Business Bureau has rated Angara A+ for excellence in service, and our Trustpilot rating stands at 4.5 out of 5.
Role Overview: Online Reputation Manager
We are seeking an experienced and highly analytical Online Reputation Manager (ORM) to lead our brand intelligence and digital reputation efforts. This is a mid-senior level, full-time position based in Jaipur, Rajasthan. The ideal candidate will have over 7 years of hands-on experience managing Voice of Customer (VOC) programs, digital reputation, and customer insights within the e-commerce, D2C, or luxury retail sectors.
Key Areas of Focus
- Platform Management: Actively monitor and manage Angara’s presence across major review platforms including Trustpilot, Yotpo, Google Reviews, Better Business Bureau (BBB), and Bizrate. You will also oversee brand conversations on Reddit, community forums, and blog ecosystems.
- Feedback-to-Action (CAPA): Establish and run Corrective and Preventive Action (CAPA) processes to translate customer feedback into actionable business improvements, directly influencing product, service, and operational outcomes.
- Data Analytics: Utilize advanced Excel (pivot tables, macros, data modeling) and Power BI to analyze customer sentiment, track reputation metrics, and present insights to key stakeholders.
- AI Integration: Leverage modern AI tools to streamline VOC analysis, automate sentiment tracking, and enhance online reputation management workflows.
- Cross-functional Collaboration: Work closely with Customer Service, Marketing, and Product teams to ensure a unified brand voice and address customer pain points effectively.
Why Join Angara?
At Angara, you will have the opportunity to work with a globally recognized, award-winning brand that is pioneering innovation in the gemstone jewelry industry. We offer a dynamic, fast-paced work environment where your insights will directly impact business growth and customer satisfaction. If you are a self-starter who thrives in ambiguity, loves data, and is passionate about building world-class brand reputation, we want to hear from you.
Key Job Details
| Company Name | Angara Ecommerce Pvt. Ltd. |
| Job Role | Online Reputation Manager |
| Experience | 7+ years |
| Salary Range | Not Disclosed |
| Job Type | Full-time |
| Work Mode | On-site / Full-time |
| Openings | Not Mentioned |
| Job Location | Jaipur, Rajasthan, India |
Key Responsibilities
- Manage and monitor brand presence across ORM and review platforms like Trustpilot, Yotpo, Google Reviews, BBB, and Bizrate.
- Oversee brand reputation on Reddit, forums, and blog ecosystems.
- Run CAPA (Corrective and Preventive Action) or equivalent structured feedback-to-action processes.
- Influence business outcomes through deep customer data analysis and insights.
- Implement AI-forward tools to transform VOC analysis and reputation management.
- Write brand-aligned review responses and draft crisp internal reports.
- Deliver compelling stakeholder presentations to cross-functional teams.
- Collaborate with SEO teams to optimize brand reputation on search engine results pages (SERPs).
Requirements & Qualifications
- 7+ years of hands-on experience in VOC, ORM, or digital reputation management.
- Experience in e-commerce, D2C, luxury, or high-visibility consumer brands.
- Proven track record of running structured feedback-to-action processes.
- Deep familiarity with review platforms (Trustpilot, Yotpo, Google Reviews, BBB, Bizrate).
- Strong analytical skills with advanced Excel proficiency.
- AI-forward mindset with practical awareness of AI tools in VOC analysis.
- Ability to thrive in a fast-paced startup environment with ambiguity.
Required Skills
- Voice of Customer (VOC) Management
- Online Reputation Management (ORM)
- Brand Intelligence & Digital Reputation
- Advanced Excel (Pivot Tables, Macros, Data Modelling)
- Power BI or similar BI tools
- AI tools for VOC analysis
- SEO/SERP basic understanding
- Excellent written and verbal communication
About Angara Ecommerce Pvt. Ltd.
Angara is a leading fine jewellery brand known globally for its exceptional gemstones, craftsmanship, and seamless online shopping experience. Ranked the No.1 Online Jeweler in the US in 2020 by Newsweek, Angara is expanding rapidly in India.
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