⏳ Last Date to Apply: Not Specified
Etihad Airways Administrator – Government Relations Recruitment 2026: Apply Online
Administrator – Government Relations (Shift Work)
Job Overview
Role Overview
Etihad Airways is seeking a dedicated and detail-oriented UAE National to join our Airport Operations team as an Administrator – Government Relations (Shift Work). This critical role is based at the state-of-the-art Zayed International Airport in Abu Dhabi. As an Administrator, you will play a vital role in supporting our fast-paced airport operations, specifically focusing on the management of transit and emergency visa processes for guests travelling through our global hub. This position is a cornerstone of our customer service and operational excellence, ensuring that passengers experience seamless transitions even during complex travel scenarios.
Operational Environment & Shift Pattern
This is an operational, airport-based role and is not a standard office-hours position. The aviation industry operates around the clock, and so does this function. Successful candidates must be fully committed to working a mandatory 24/7 rotational shift pattern. This schedule comprises 12-hour shifts structured as follows: 2 day shifts, followed by 2 night shifts, and then 4 consecutive days off. This continuous operational environment requires high resilience, adaptability, and the ability to maintain peak performance during both day and night hours. Candidates must be comfortable with this rotating schedule, which includes working weekends and public holidays.
Key Responsibilities and Duties
- Process and review administrative documentation, applications, and records in strict accordance with established Etihad Airways policies and UAE government procedures.
- Support the daily administration of transit visas, emergency visas, and related operational processes to facilitate smooth passenger transit.
- Prepare comprehensive reports, summaries, and official documentation required by the business and airport leadership.
- Coordinate submissions and follow-up activities with various government entities, immigration authorities, and external stakeholders.
- Respond to routine and urgent enquiries from both internal departments and external customers in a professional, empathetic, and timely manner.
- Maintain highly accurate records, databases, and filing systems while ensuring absolute data integrity and confidentiality of passenger information.
- Utilize a wide range of specialized business systems, aviation software, and Microsoft Office applications to manage daily activities and reporting.
- Monitor and track the status of visa applications, documentation, and official approvals to ensure service level agreements (SLAs) are consistently met.
- Assist with administrative projects, audits, and operational initiatives aimed at improving airport efficiency.
- Collaborate closely with team members to maintain smooth, uninterrupted day-to-day operations within a shift-based environment.
Emiratization and Eligibility
In alignment with the UAE’s Emiratization initiatives, this position is exclusively open to UAE Nationals who possess a valid Family Book. Etihad Airways is deeply committed to developing local talent and providing them with world-class career opportunities in the aviation sector. Whether you are a high school graduate with some administrative experience or a fresh university graduate looking to launch your career in a dynamic global industry, this role offers a structured pathway for professional growth and development within the national airline of the United Arab Emirates.
Key Job Details
| Company Name | Etihad Airways |
| Job Role | Administrator – Government Relations (Shift Work) |
| Experience | 2 years for High School graduates / No experience required for Bachelor’s degree holders |
| Salary Range | Competitive Salary with Airline Benefits |
| Job Type | Full-time |
| Work Mode | On-site (Rotational Shifts) |
| Openings | Not Specified |
| Job Location | Abu Dhabi, UAE |
Key Responsibilities
- Process and review administrative documentation, applications, and records in accordance with established policies.
- Support the administration of transit visa, emergency visa, and related operational processes.
- Prepare reports, summaries, and documentation required by the business.
- Coordinate submissions and follow-up activities with government entities and external stakeholders.
- Respond to routine enquiries from internal and external customers in a professional and timely manner.
- Maintain accurate records, databases, and filing systems while ensuring data integrity and confidentiality.
- Use business systems and software applications to manage daily activities and reporting.
- Monitor and track applications, documentation, and approvals to ensure service standards are met.
- Assist with administrative projects and operational initiatives.
- Support team members in maintaining smooth day-to-day operations within a shift-based environment.
Requirements & Qualifications
- Must be a UAE National with a valid Family Book.
- High School Certificate with a minimum of 2 years of relevant administrative experience, OR a Bachelor’s Degree with no prior experience.
- Willingness and ability to work a rotational 24/7 shift pattern (12-hour shifts, including days, nights, weekends, and public holidays).
- Strong communication skills in both Arabic and English.
- Strong attention to detail with the ability to manage multiple tasks accurately.
- Proficiency in Microsoft Office applications and general business systems.
Required Skills
- Bilingual Communication (English & Arabic)
- Administrative Support & Record Keeping
- Data Entry & Database Management
- Microsoft Office Suite (Word, Excel, Outlook)
- Time Management & Multi-tasking
- Customer Service Excellence
- Liaison with Government Entities
About Etihad Airways
Etihad Airways is the national airline of the United Arab Emirates, based in Abu Dhabi. Connecting people across continents and cultures, Etihad is driving its ‘Journey 2030’ ambition to double its fleet, expand its global network, and foster local talent for a new era of aviation excellence.
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