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Actionstep
Actionstep Customer Support Analyst Recruitment 2026: Apply Online
Customer Support Analyst (Legal Accounting)
Experience Required
Minimum 3 years
Salary / Package
$55,000 – $60,000
Work Mode
Remote / Distributed Team
Openings
1
Job Overview
Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management and Accounting software. We are looking for a Customer Support Analyst to join our fast-growing support team.
- Manage a daily workflow of new and open tickets with competing priorities.
- Respond to inbound live chats and emails within acceptable timeframes.
- Conduct screenshares with users to determine next steps on resolutions.
- Escalate tickets when appropriate to development or internal support teams.
- Meet all SLAs and goal targets related to customer satisfaction and response rates.
Key Job Details
| Company Name | Actionstep |
| Job Role | Customer Support Analyst (Legal Accounting) |
| Experience | Minimum 3 years |
| Salary Range | $55,000 – $60,000 |
| Job Type | Full-time |
| Work Mode | Remote / Distributed Team |
| Openings | 1 |
| Job Location | Pacific and Mountain Time Zones / Remote |
Key Responsibilities
- Respond to inbound live chats and emails with informative and genuine answers.
- Manage a queue of tickets with competing priorities.
- Investigate and resolve tickets using outbound phone calls, screen sharing, and live chats.
- Ensure enquiries are resolved with a ‘First Time Right’ mindset.
- Escalate tickets appropriately with all relevant information.
Requirements & Qualifications
- Minimum 3 years of customer-facing experience in support, service, or help desk roles.
- Previous experience supporting a SaaS technology platform.
- Level 1 and Level 2 multi-leveled support team experience.
- Excellent oral, written, and presentation communication skills.
Required Skills
- Customer Support & Service
- SaaS Troubleshooting
- Help Desk Management
- Technical Problem Solving
- Communication & Presentation
About Actionstep
Actionstep is a fast growing, dynamic business with a global customer base and team, specializing in Legal Practice Management and Accounting software.
⚠️ Safety Advisory for Candidates
- This is a private corporate career listing collected from official channels.
- We do not charge any money for job alerts, scheduling, or application processes.
- If a recruiter demands any payment or “security deposit” in exchange for a job offer, it is a scam.
- Verify details on the official company portal before sharing sensitive personal details.
Frequently Asked Questions
Q: What is the role being offered?
A: Actionstep is hiring a Customer Support Analyst (Legal Accounting).
Q: What is the salary range for this position?
A: The base salary range is $55,000 to $60,000 per year, based on skills and experience.
Q: What experience is required for this job?
A: Candidates need a minimum of 3 years of customer-facing experience in a help desk or customer support role, ideally supporting a SaaS platform.
Q: What time zones does this role support?
A: This role primarily supports business hours across the Pacific and Mountain time zones.
Q: How can I apply for this position?
A: You can apply online via the direct career link provided on the job posting.
Disclaimer: This job post is prepared by collecting data from the official career page of Actionstep. We are not direct recruiters or representatives. Candidates should carefully review the requirements and policies on the company’s portal before initiating an application.