⏳ Last Date to Apply: Not Disclosed
Airbnb Data Scientist – Algorithms, Community Support Recruitment 2026: Apply Online
Data Scientist – Algorithms, Community Support
Job Overview
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join
Airbnb is a mission-driven company dedicated to creating a world where anyone can belong anywhere. Our Community Support (CS) team is at the heart of that mission—delivering seamless, 10-star customer service experiences complemented by world-class, personalized human support that empowers hosts and guests at every step of their journey.
As a Data Scientist working on Algorithms in CS, you will have the opportunity to collaborate with a strong team of engineers, product managers, designers and operation agents to enable personalized, fair and exceptional experience for guests & hosts using advanced LLM/ML modeling for Community Support.
The Difference You Will Make
We’re looking for a talented Data Scientist with LLM/ML expertise to join the Community Support Data Science team. In this role, you’ll partner closely with the tech lead to tackle significant components of high-impact projects with a direct opportunity to shape and influence our AI-powered products, differentiated service experiences, and operational optimization strategies.
- Implement advanced techniques to automate the LLM evaluation process with high efficiency and quality.
- Scale the high-quality synthetic datasets curation across various CS domains for training and evaluating LLM.
- Build LLM/ML models to understand customer issues based on diverse datasets and identify failure modes and opportunities for improvement.
- Build personalization models to offer differentiated experiences and maximize business impact.
A Typical Day
- Discover Opportunities: Identify high-impact business opportunities through data exploration and model prototyping, translating business problems into scientific formulations.
- Uncover Insights: Analyze structured and unstructured data to uncover meaningful insights and craft actionable proposals that help shape strategy.
- Build and Ship: Build and deploy production LLM/ML models that directly contribute to the launch of data-driven products.
- Collaborate Cross-Functionally: Build strong relationships across Product, Design, Engineering, Operations, and Analytics.
- Influence Decisions: Communicate learnings to leaders and stakeholders in a clear, compelling manner that drives informed decision-making.
Key Job Details
| Company Name | Airbnb |
| Job Role | Data Scientist – Algorithms, Community Support |
| Experience | 2+ years |
| Salary Range | Competitive Base Pay + Bonus + Equity |
| Job Type | Private Job |
| Work Mode | Remote Eligible |
| Openings | Not Mentioned |
| Job Location | US – Remote Eligible |
Key Responsibilities
- Implement advanced techniques to automate the LLM evaluation process with high efficiency and quality.
- Scale high-quality synthetic dataset curation across various Community Support domains for training and evaluating LLMs.
- Build LLM/ML models to analyze customer issues, identifying failure modes and key optimization opportunities.
- Develop personalization models to deliver tailored customer service experiences and maximize business impact.
- Collaborate cross-functionally with Product, Engineering, Design, Analytics, and Operations teams.
Requirements & Qualifications
- 2+ years of relevant industry experience (e.g., Data/ML Scientist, Tech Lead, Junior Faculty).
- Master’s degree or PhD in Computer Science, Statistics, Mathematics, or related fields.
- State-of-the-art knowledge of AI/ML algorithms and LLM frameworks.
- Strong fluency in Python or R and SQL; observational causal inference experience is a plus.
- Proven ability to translate technical findings into compelling narratives for non-technical stakeholders.
- Excellent project management, collaboration, and product-oriented problem-solving skills.
Required Skills
- Python / R
- SQL
- Machine Learning & LLM Modeling
- Synthetic Data Generation
- Causal Inference
- ML System Design
- Data Analytics
About Airbnb
Airbnb is an international community marketplace connecting hosts and guests globally. Founded in 2007, it provides unique accommodation and experience options in nearly every country in the world.
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