Airbnb Product Manager, Community Support Recruitment 2026: Apply Online

Airbnb was founded in 2007 with a simple idea: connecting people through travel. Since then, it has evolved into a global platform facilitating unique stays and experiences, welcoming over 5 million hosts and more than 2 billion guest arrivals worldwide. Our mission is to create a world where anyone can belong anywhere.

The Community You Will Join:
As a Product Manager within our Community Support team, you will be at the forefront of imagining and building ideal experiences for our global community. You will work backward from user needs, developing innovative products that delight both guests and hosts. This role requires a deep understanding of user needs, translating them into a cohesive strategy that blends strong product thinking with rigorous research. You will collaborate closely with talented individuals across engineering, design, operations, and data science, leading teams to execute a shared vision. This is a hands-on role for someone who is incredibly detail-oriented.

The Difference You Will Make:
You will play a pivotal role in shaping Airbnb’s product roadmaps and launches. Your responsibilities will include driving specific features integral to every launch and defining how these features are communicated to the world. You will own the success of Airbnb products throughout their entire lifecycle, from initial concept through to release. Your cross-functional efforts will ensure a consistent and compelling product voice across all developed products.

Role Overview:
We are actively seeking a Product Manager to enhance our Community Support initiatives. In this capacity, you will serve as the primary advocate for the user, working in tandem with cross-functional design and engineering teams to craft exceptional experiences for a magical, differentiated service.

A Typical Day Might Involve:

• Developing and maintaining a clear product vision, strategy, and roadmap for our differentiated service offerings.
• Synthesizing diverse user feedback and insights into actionable product features and improvements.
• Crafting compelling public-facing messaging and narratives that resonate with our community.
• Ensuring alignment across various product teams and cross-functional partners.
• Making sound judgments and prioritization decisions that consistently serve the best interests of our users.
• Driving efficient execution to ship products and deliver tangible impact for both our business and our users.

Your Expertise:

• Possess a Bachelor’s degree or an equivalent combination of education and progressive professional experience.
• Bring 8+ years of dedicated product management experience.
• Have a proven track record of creating impactful product messaging and delivering it effectively to customers and the media.
• Demonstrate strong inbound product management skills and subject matter expertise.
• Be adept at building compelling, customer-focused stories and collaborating with marketing and communications partners to bring them to life.
• Exhibit enthusiasm for working on foundational services that underpin a wide range of Airbnb features, aiming to provide the best possible experience for guests and hosts.
• Show a demonstrated track record of product leadership within a cross-functional environment.
• Have experience building and scaling successful global consumer products and ecosystems that users love.
• Possess an entrepreneurial spirit, with a track record of taking ideas from concept to reality and leading teams through dynamic environments.
• Have experience working on consumer products that include a financial component.
• Display a strong ability to effectively leverage data and perform business analysis to inform product strategy and decisions.
• Be excited about driving execution across multiple teams in a fast-paced setting.
• Enjoy hands-on individual contributor product management work and paying close attention to details.

Location:
This position is eligible for remote work within the United States. Occasional travel to an Airbnb office or attendance at offsites may be required, as agreed upon with your manager. While remote, you must reside in a state where Airbnb, Inc. has a registered entity. Please refer to the updated list of excluded states, which is subject to change.

Our Commitment to Inclusion & Belonging:
Airbnb is dedicated to fostering a diverse and inclusive workplace. We believe that diverse perspectives drive innovation and engagement, enabling us to attract creative talent and develop superior products and services. All qualified individuals are encouraged to apply. We are also committed to providing a disability-inclusive application and interview process. If you require reasonable accommodation, please contact reasonableaccommodations@airbnb.com.

Equal Employment Opportunity:
Airbnb is proud to be an Equal Employment Opportunity employer. We consider all applicants without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.