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Airbnb, Inc.
Airbnb Supervisor Community Support Recruitment 2026: Apply Online
Supervisor, Community Support
Experience Required
5+ Years
Salary / Package
Competitive + Benefits
Work Mode
Work from Office
Openings
Multiple
Job Overview
- Airbnb is looking for a dynamic Supervisor for Community Support to manage a team of specialists supporting the worldwide community.
- Responsible for partnering with Quality, Compliance, Training, and Workforce Management to drive team excellence.
- Ensure consistent site performance, maintaining top metrics such as NPS and Ownership.
- Keep up with daily management duties including scheduling, shift approvals, and one-on-one meetings.
- Act as a confident problem solver using data-driven insights to foster a solutions-oriented environment.
- Evaluate workflows constantly to enhance efficiency both internally and externally.
- Advocate for the voice of the customer by sharing top user issues with product and policy teams.
- Handle occasional escalated tickets and spend at least one hour weekly working directly on customer support.
- Lead or participate in cross-functional projects assigned by senior management.
- Ensure adherence to 24*7 shift timings and work from the Gurugram office facility.
Key Job Details
| Company Name | Airbnb, Inc. |
| Job Role | Supervisor, Community Support |
| Experience | 5+ Years |
| Salary Range | Competitive + Benefits |
| Job Type | Full-Time |
| Work Mode | Work from Office |
| Openings | Multiple |
| Job Location | Gurugram, India |
Key Responsibilities
- Manage, inspire, and motivate a team of community support specialists.
- Drive performance against key customer satisfaction metrics like NPS and Ownership.
- Conduct regular check-ins, shift approvals, and performance feedback sessions.
- Analyze operational data to deliver actionable insights and improve team workflows.
- Collaborate with internal departments including Quality, Compliance, and Training.
- Handle escalated customer issues and maintain direct contact by resolving live tickets weekly.
- Lead strategic departmental or cross-functional projects.
Requirements & Qualifications
- At least 5 years of professional leadership experience managing individual contributors.
- Graduation degree from a recognized AICTE university.
- Strong analytical skills with capability to interpret data and metrics (MySQL/Superset knowledge is a plus).
- Excellent written and verbal communication skills for cross-functional collaboration.
- Proven expertise in process improvement, root cause analysis, and stakeholder management.
- Flexibility to work in 24*7 shift rotations and operate from the Gurugram office.
Required Skills
- Team Leadership & Coaching
- Data Analysis & Metrics Tracking
- Operations & Workflow Management
- Stakeholder Management
- Problem Solving & Conflict Resolution
- Process Improvement
About Airbnb, Inc.
Airbnb was founded in 2007 when two hosts welcomed three guests to their San Francisco home. Today, it has grown to over 5 million hosts who have welcomed over 2 billion guest arrivals globally, offering unique stays and authentic community connections.
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Frequently Asked Questions
Q: What is the primary role of the Supervisor, Community Support at Airbnb?
A: The supervisor manages a team of specialists supporting the worldwide Airbnb community, ensuring high performance, quality service, and career growth.
Q: What is the required work experience for this role?
A: Candidates must have at least 5 years of experience leading, inspiring, and motivating teams to meet operational goals.
Q: Is a degree mandatory for applying?
A: Yes, graduation from a recognized AICTE university is a must.
Q: Where is the job location?
A: The position is based in Gurugram, India, operating from the office.
Q: How can I apply for this position?
A: You can apply online through the official Airbnb careers portal using the provided application link.
Disclaimer: This job post is prepared by collecting data from the official career page of Airbnb, Inc.. We are not direct recruiters or representatives. Candidates should carefully review the requirements and policies on the company’s portal before initiating an application.