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Airbnb
Airbnb Supervisor (Community Support) Recruitment 2026: Apply Online
Supervisor, Community Support
Experience Required
At least 5 years of experience leading as a supervisor
Salary / Package
Best in Industry
Work Mode
Work from Office (Gurugram)
Openings
Not Specified
Job Overview
About the Role
Airbnb is seeking a highly motivated and experienced Supervisor for our Community Support team in Gurugram, India. In this role, you will lead a team of dedicated specialists who deliver world-class support to Airbnb’s global community of hosts and guests. You will collaborate closely with cross-functional partners in Quality, Compliance, Training, and Workforce Management to drive operational excellence and foster career growth within your team.
Key Responsibilities
As a Supervisor, your daily activities will revolve around team leadership, performance management, and strategic execution. You will be responsible for:
- Guiding and mentoring team members to achieve and exceed key performance metrics such as Net Promoter Score (NPS) and Ownership.
- Managing day-to-day administrative duties including scheduling, shift approvals, and conducting regular one-on-one and team meetings.
- Analyzing performance data to identify trends, uncover root causes of issues, and implement process improvements.
- Acting as the voice of the customer by identifying product and policy improvement opportunities based on user feedback.
- Handling escalated customer issues and spending at least one hour per week working directly on support tickets to stay connected with the customer experience.
Who You Are
We are looking for an inspiring leader who thrives in a fast-paced, dynamic environment. The ideal candidate possesses:
- A minimum of 5 years of supervisory experience in a customer support or operations environment.
- A proven track record of managing individual contributors and coaching them on time management, project basics, and impact optimization.
- Strong analytical capabilities, with the ability to translate complex data into actionable insights (experience with MySQL or Superset is a plus).
- Exceptional communication and negotiation skills, with the ability to manage senior stakeholders effectively.
- The flexibility to work in a 24/7 rotational shift environment from our Gurugram office.
Key Job Details
| Company Name | Airbnb |
| Job Role | Supervisor, Community Support |
| Experience | At least 5 years of experience leading as a supervisor |
| Salary Range | Best in Industry |
| Job Type | Full Time |
| Work Mode | Work from Office (Gurugram) |
| Openings | Not Specified |
| Job Location | Gurugram, India |
Key Responsibilities
- Drive the team to meet and exceed metric expectations like NPS and Ownership.
- Manage day-to-day duties such as scheduling, shift approvals, team and 1-on-1 meetings.
- Identify and implement process improvement opportunities.
- Understand top user issues and make recommendations to improve Airbnb products and policies.
- Spend at least one hour/week working on tickets and handling escalated issues.
- Lead and participate in cross-departmental projects as assigned.
Requirements & Qualifications
- At least 5 years of experience leading as a supervisor in a customer support environment.
- Graduation from a recognized AICTE university.
- Comfortable with flexible shift timings (24*7 shifts) and working from the Gurugram office.
- Strong analytical skills with the ability to tell a story with data.
- Excellent negotiation and communication skills.
Required Skills
- Team Leadership & Mentoring
- Data Analysis (MySQL, Superset is a plus)
- Stakeholder Management
- Process Improvement & Root Cause Analysis
- Excellent Verbal & Written Communication
About Airbnb
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
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- Verify details on the official company portal before sharing sensitive personal details.
Frequently Asked Questions
Q: What is the minimum experience required for the Airbnb Supervisor role?
A: Candidates must have at least 5 years of experience leading as a supervisor, inspiring and motivating teams to meet operational goals.
Q: What is the educational qualification required?
A: Graduation is a must from a recognized AICTE university.
Q: Where is the job location for this position?
A: The job is located at the Airbnb office in Gurugram, India.
Q: What are the shift timings for this role?
A: Candidates should be comfortable with flexible shift timings, including 24*7 rotational shifts.
Q: Is this a remote or work-from-office role?
A: This is a full-time, work-from-office role based in Gurugram.
Q: What analytical tools are beneficial for this role?
A: Strong analytical skills are required, and knowledge of MySQL and Superset is considered a plus.
Disclaimer: This job post is prepared by collecting data from the official career page of Airbnb. We are not direct recruiters or representatives. Candidates should carefully review the requirements and policies on the company’s portal before initiating an application.