Airbnb Supervisor, Fraud Investigations Recruitment 2026: Apply Online

About Airbnb

Airbnb was founded in 2007 with a simple idea: people can travel anywhere, and anyone can host. Today, Airbnb is a global community of millions of hosts and guests, offering unique stays and experiences that make travel more authentic and accessible. Our mission is to create a world where anyone can belong anywhere.

The Community You Will Join: The AirCover Team

The AirCover team at Airbnb plays a pivotal role in ensuring the trust and safety of our community. We are responsible for ideating, building, launching, and managing the AirCover business, which provides essential support to our hosts and guests when unexpected issues arise with their reservations. This is a high-impact area with significant responsibility, and we are dedicated to delivering best-in-class services to our community.

The Difference You Will Make: Supervisor, Fraud Investigations

As the Supervisor of the Fraud Investigations Team, you will be instrumental in safeguarding the integrity of the AirCover platform. Your leadership will be key in identifying, investigating, and mitigating instances of fraudulent Aircover claims. You will lead a team of talented fraud investigators, overseeing the entire fraud investigation process from start to finish. This includes proactively searching for patterns indicative of syndicated bad actors, mitigating those risks, and collaborating closely with various internal stakeholders to ensure accurate claim assessments and prevent financial losses. Your team will also be at the forefront of leading investigations and containment efforts for major incidents related to policies enforced by the Aircover Scaled Ops and Optimization team.

You will work collaboratively with cross-functional teams to manage emerging risks and threats while simultaneously enabling business growth across diverse markets. Our philosophy is to identify intelligence and risk gaps and work closely with other internal risk management teams (such as Trust and Safety), third-party adjusters, our partners, Product Management, Global Crisis Management, Community Support, Policy, and Privacy Legal teams to continuously strengthen Airbnb’s platform. You will adapt your function to align with Aircover Scaled Operation and Optimization priorities, owning planning and strategy while also setting clear targets for your team. You will be responsible for presenting findings at Monthly, Quarterly, and Annual Business Reviews. Crucially, you will build, foster, and support your team, holding each member accountable to high expectations and performance standards.

A Typical Day in the Role

• Manage a team of Fraud Investigators with care and empathy, challenging them to meet and exceed expectations in terms of service delivery and quality.
• Take ownership for the team’s overall quality, accuracy, and metrics performance, while holding individual team members accountable to their goals through close monitoring of results, setting clear expectations, providing regular follow-up, and tailored coaching.
• Collaborate closely with cross-functional teams to manage emerging Aircover-related risks and threats, ensuring business growth and maintaining a positive customer experience across various markets.
• Proactively identify and implement new capabilities to help collect, analyze, and disseminate actionable risk intelligence.
• Develop the knowledge base and expertise of the Fraud Investigation team through continuous learning and training initiatives.
• Oversee team performance, manage communication with internal partners, and provide guidance on specific complex fraud investigations.
• Develop and implement effective strategies to detect and prevent fraudulent Aircover claims.
• Collaborate with internal departments, including other Aircover Ops teams, Legal, Trust, and CS Safety, to share fraud-related insights, improve fraud prevention measures, and enhance overall operational efficiency.
• Utilize data analytics tools and techniques to identify patterns, trends, and anomalies indicative of fraudulent activities.
• Work with internal stakeholders to develop and deliver training programs to enhance fraud awareness among staff and promote a culture of fraud prevention throughout the organization.
• Prepare comprehensive reports and present findings to senior management, highlighting key fraud-related metrics, trends, and recommendations for process improvements.

Your Expertise and Qualifications

• 5+ years of experience in the risk management space, preferably within high-tech and/or matrixed global organizations.
• 2+ years of experience in a people manager role, with a proven track record of leading, recruiting, and coaching high-performing teams.
• Demonstrated abilities and experience in fast-paced fraud investigations, ideally within the fintech or insurance sectors.
• Thorough knowledge of fraud investigation techniques, intelligence tradecraft, systems, processes, and governance.
• Strong skills in metrics-based performance management and coaching.
• Ability to solve problems and resolve conflicts independently, collaboratively, or through delegation, including handling challenging customer conversations.
• Strong verbal and written communication skills, with the ability to explain complex topics to diverse audiences.
• Skilled in presenting complex and sensitive customer issues and making clear, concise recommendations on the course of action.
• An excellent track record of leading with empathy and inspiring teams to achieve exceptional results in performance and quality.
• A deep understanding of the customer journey and what constitutes a great claims handling experience.
• Ability to manage end-to-end people strategy and operations within the team independently, seeking additional guidance only in complex situations.
• Capacity to manage competing priorities while establishing clear expectations and clarity among key stakeholders.
• Passion for developing and mentoring your team to reach their full potential.
• Proven ability to identify and cultivate relationships with key stakeholders representing a broad range of functions and levels.
• Analytical skills to review customer feedback and data to identify trends, issues, and opportunities for challenging the status quo through process improvement.
• Ability to use data to make informed decisions and work independently with rapidly changing priorities.
• Solution and outcome-oriented with the ability to balance fraud prevention with a positive customer experience.
• Understanding of ‘Third Party Administrators/Adjusters’ concepts is a plus.
• Strong knowledge of fraud prevention: Understand techniques, investigative methodologies, and legal aspects related to fraud investigations.

Work Schedule and Environment

A regular work schedule of 5 days per week (40 hours) is expected, mutually agreed upon with your Manager. This may include weekend days and company-wide/public holidays, operating within a 24*7 rotational shifts environment. The ability to work effectively in a global, fluid environment while possessing an intense focus on executing at a high quality to completion is essential.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, allowing us to attract creatively-led people and develop the best products, services, and solutions. All qualified individuals are encouraged to apply.

How We’ll Take Care of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. The base pay range shown is annualized, inclusive of allowances, and subject to change. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.

Location Details

Offices: Gurugram, India. Airbnb, Inc. can hire employees in states where we have registered entities. Please note that employees cannot currently be located/live in Alaska, Mississippi, and North Dakota. This list is continuously evolving.

Reasonable Accommodation

Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance or an accommodation, please let your recruiter know once you are contacted about a role.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Our mission is to create a world where anyone can belong anywhere.