Airbnb Supervisor Luxe Operations Recruitment 2026: Apply Online

Airbnb, a global leader in travel and hospitality, was founded in 2007 when two hosts welcomed three guests to their San Francisco home. Since then, it has grown exponentially to over 5 million hosts who have welcomed more than 2 billion guest arrivals across almost every country on the globe. Every single day, hosts offer unique, authentic stays and experiences that make it possible for guests to connect with local communities in a deeply meaningful way. The Community You Will Join is the Airbnb ACC Enterprise Ops team, a dynamic and fast-paced business unit dedicated to delivering safe, high-quality stays and exceptional experiences for travelers worldwide. This team helps increase supply effectiveness, utilization, and overall business impact using people-powered operations.

As a Supervisor for Luxe Operations, you will make a significant difference by leading a team of Luxe Operations Specialists to deliver a consistently high standard of service across the Luxe host lifecycle. This role beautifully blends people leadership, operational oversight, and stakeholder partnership to ensure that both host experience and business outcomes meet the expectations of a premium segment. The supervisor acts as a coach, decision-maker, and escalation point, while also contributing to process improvement and strategic initiatives.

In a typical day, you will own operational execution and business outcomes. You will oversee the end-to-end Luxe host journey, from onboarding to offboarding, ensuring consistent application of Luxe quality standards across property evaluations, listing audits, and amenity assessments. You will act as the primary escalation point for complex or sensitive host situations, including quality concerns, enforcement actions, and appeals. Additionally, you will review and approve high-impact decisions such as listing suspensions, removals, or significant goodwill gestures.

Team leadership and development will be a core part of your daily routine. You will lead, coach, and develop a team of Specialists and Senior Specialists, ensuring performance goals are consistently met at both individual and team levels. Conducting regular 1:1s to set expectations, provide actionable feedback, and drive personalized development plans will be essential. You will monitor core KPIs like onboarding time, quality scores, and productivity, addressing performance gaps through structured coaching. Identifying and nurturing high-potential talent through stretch opportunities, project ownership, and succession planning is also key. You will foster a culture of luxury service excellence, with a strong emphasis on attention to detail, curiosity, and host-centric thinking.

Planning, scheduling, and resource management will require you to manage team scheduling, capacity planning, and coverage to meet service levels across time zones and demand cycles. You will use performance and volume data to inform staffing decisions, workload distribution, and prioritization. Process excellence and continuous improvement will involve identifying operational inefficiencies, tooling gaps, or process breakdowns, and escalating them with clear recommendations. You will lead or contribute to process improvement initiatives, including workflow design, documentation, and rollout of changes. Data, reporting, and performance management will require you to own and track the team’s KPI dashboard, conduct root cause analyses on recurring issues, and provide regular reporting and insights to leadership. Finally, cross-functional collaboration will see you partnering closely with internal teams including Product, Line of Business leaders, and Engineering to ensure smooth onboarding handoffs and proactively flag risks.

Airbnb is a global community marketplace founded in 2007 that connects travelers with unique stays and experiences worldwide, boasting over 5 million hosts across almost every country.