⏳ Last Date to Apply: Not Specified
Airbnb Supervisor – Payment Compliance Recruitment 2026: Apply Online
Supervisor – Payment Compliance
Job Overview
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Payments Risk and Compliance Team’s mission is to keep the online payment ecosystem safe and optimized to enable anyone, anywhere to pay and be paid with confidence, create a world-class compliance organization, and maintain a data-driven approach to building an innovation-friendly, scalable compliance program.
The Difference You Will Make
The KYC Supervisor supports Airbnb’s Global Payments Operations. This position combines leadership support, compliance operations expertise, and project coordination. The role requires building and maintaining relationships with stakeholders across Project Managers, Operations Analysts, Partner Management, Foundation, Product, Engineering, Content, Policy, Training, Quality, and Partners.
Key Job Details
| Company Name | Airbnb, Inc. |
| Job Role | Supervisor – Payment Compliance |
| Experience | 5+ years |
| Salary Range | Competitive + Benefits + Travel Credits |
| Job Type | Full Time |
| Work Mode | On-site |
| Openings | Not Specified |
| Job Location | Gurugram, India |
Key Responsibilities
- Manage day-to-day operations, staffing, and scheduling for Core Operations.
- Serve as a subject matter expert, handling escalated or urgent cases and issues.
- Track Core Operations and SLA/performance metrics including productivity, quality, and turnaround time (TAT).
- Conduct regular 1:1s and provide actionable, goal-oriented performance feedback.
- Coach, mentor, and develop team members including KYC analysts to support career growth.
- Identify, recommend, and implement tool, system, process, and policy changes to improve KYC operations performance.
- Lead procedure and workflow changes across teams and regions.
- Oversee KYC onboarding, remediation, and periodic review activities for individual and corporate customers.
- Ensure compliance with KYC, AML, CDD, EDD, sanctions screening, and applicable regulatory requirements.
- Review and approve high-risk customer profiles and escalated cases.
- Lead investigations involving customer due diligence, adverse media, PEPs, and sanctions.
- Prepare compliance reports, dashboards, and management information (MI) for senior leadership.
Requirements & Qualifications
- Bachelor’s degree (Master’s preferred) in Business Administration, Finance, Commerce, Law, or a related field.
- 5+ years of leadership and people management experience.
- 3+ years of hands-on experience in KYC/AML, CDD, EDD, and sanctions screening.
- Strong understanding of global AML/CFT regulations and regulatory frameworks.
- In-depth knowledge of risk-based approach (RBA) and customer risk assessment methodologies.
- Experience managing SLAs, productivity, quality, and operational performance metrics.
- High integrity, sound judgment, and strong attention to detail.
Required Skills
- KYC & AML Compliance
- CDD, EDD & Sanctions Screening
- Team Leadership & Coaching
- Risk Assessment & Mitigation
- Stakeholder Management
- Data Reporting & Microsoft Excel
- Process Optimization & Change Management
- Case Management & Investigation
About Airbnb, Inc.
Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone or tablet. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 19,000 cities and over 190 countries.
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