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⏳ Last Date to Apply: As per company portal
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Airbnb
Airbnb Support Specialist, R1 Recruitment 2026: Apply Online
Support Specialist, R1
Experience Required
Minimum 2 years
Salary / Package
Competitive + Benefits
Work Mode
Hybrid / WFH after training
Openings
Multiple
Job Overview
- Airbnb is looking for a dedicated Support Specialist, R1 to join the Customer Support team as a Resolution Specialist.
- Serve as the initial point of contact for the worldwide Airbnb community, managing inbound/outbound calls, emails, and messages.
- Mediate situations between users with empathy, fairness, and prompt resolution.
- Work in 24×7 shifts with rotational week offs, supporting North America time zones primarily.
- Collaborate in a diverse, inclusive environment with opportunities for professional growth and travel credits.
Key Job Details
| Company Name | Airbnb |
| Job Role | Support Specialist, R1 |
| Experience | Minimum 2 years |
| Salary Range | Competitive + Benefits |
| Job Type | Full Time |
| Work Mode | Hybrid / WFH after training |
| Openings | Multiple |
| Job Location | Gurgaon, India |
Key Responsibilities
- Provide courteous and efficient service to the worldwide Airbnb community.
- Handle and resolve customer complaints via inbound/outbound calls, emails, and messages.
- Identify, investigate, and escalate issues appropriately using knowledge resources.
- Mediate user disputes with empathy and fairness while meeting performance targets.
Requirements & Qualifications
- Graduate with at least 2 years of international voice process experience in a BPO/contact center.
- Strong knowledge of customer satisfaction metrics and handling sensitive information.
- Stable high-speed internet (min 10 Mbps) and a quiet, distraction-free home workspace.
- Excellent English reading, comprehension, writing, and active listening skills.
Required Skills
- Customer Support & Resolution
- International Voice Process
- Active Listening & Empathy
- Conflict Resolution & Mediation
- Problem Solving & Multitasking
About Airbnb
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.
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Frequently Asked Questions
Q: What is the job location for the Airbnb Support Specialist role?
A: The job location is Gurgaon, India, with options for hybrid/work from home after initial office-based training and nesting.
Q: What experience is required for this role?
A: Candidates must be graduates with a minimum of 2 years of international voice process experience in a contact center or BPO.
Q: What are the shift timings?
A: The role operates in 24×7 shifts with rotational week offs, primarily supporting North America time zones.
Q: How can I apply for this position?
A: You can apply online through the official Airbnb careers page using the direct application link provided.
Q: Does Airbnb charge any fee for the recruitment process?
A: No, Airbnb never charges any fee or asks for payment information during the recruitment process.
Disclaimer: This job post is prepared by collecting data from the official career page of Airbnb. We are not direct recruiters or representatives. Candidates should carefully review the requirements and policies on the company’s portal before initiating an application.