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Amber Electric
Amber Electric Customer Experience Specialist Recruitment 2026: Apply Online
Customer Experience Specialist (Voice Team)
Experience Required
Entry Level / 1-3 Years
Salary / Package
Competitive + Share Options
Work Mode
Hybrid (Office & Work-from-Home)
Openings
1+
Job Overview
Amber Electric is seeking a motivated Customer Experience Specialist to join our growing Voice Team in Melbourne CBD. In this role, you will be the primary point of contact for our customers, helping them navigate renewable energy products and resolving urgent issues.
- Respond to inbound customer calls and emails promptly.
- Handle urgent requests, including guiding customers experiencing power outages.
- Educate users on Amber’s innovative products and grid energy processes.
- Collaborate with internal teams to streamline customer operations.
Key Job Details
| Company Name | Amber Electric |
| Job Role | Customer Experience Specialist (Voice Team) |
| Experience | Entry Level / 1-3 Years |
| Salary Range | Competitive + Share Options |
| Job Type | Full-time |
| Work Mode | Hybrid (Office & Work-from-Home) |
| Openings | 1+ |
| Job Location | Melbourne, Victoria, Australia |
Key Responsibilities
- Respond to inbound customer calls and emails, including urgent power outage tickets.
- Educate customers on Amber’s products and processes clearly via phone and Zendesk.
- Work closely with internal teams and stakeholders to resolve issues seamlessly.
- Suggest continuous improvements to streamline contact centre workflows.
- Advocate for customer-centric solutions across the organization.
Requirements & Qualifications
- Experience in a fast-paced inbound contact centre, customer support, or sales role.
- Confidence and strong willingness to speak directly with customers over the phone.
- Excellent communication, interpersonal, and active listening skills.
- Empathy and patience when troubleshooting customer problems.
- Proactive mindset with strong problem-solving and IT competencies.
Required Skills
- Customer Support & Service
- Zendesk / Ticketing Systems
- Call Centre Operations
- Effective Communication & De-escalation
- Microsoft Office Suite
- Problem Solving
About Amber Electric
Amber Electric is a fast-growing technology start-up redefining household and grid energy use by giving customers direct access to wholesale energy prices. Based in Melbourne CBD, we pride ourselves on a culture of innovation, sustainability, and transparency.
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- This is a private corporate career listing collected from official channels.
- We do not charge any money for job alerts, scheduling, or application processes.
- If a recruiter demands any payment or “security deposit” in exchange for a job offer, it is a scam.
- Verify details on the official company portal before sharing sensitive personal details.
Frequently Asked Questions
Q: What is the job location for the Customer Experience Specialist?
A: The position is based in Melbourne, Victoria, Australia, with hybrid working options.
Q: What are the primary responsibilities of this role?
A: Responsibilities include handling inbound customer calls and emails, addressing urgent power outage requests, and educating customers on Amber’s energy products.
Q: What qualifications are required?
A: Candidates need strong communication skills, IT competence with Microsoft Office, and preferably prior experience in customer support or high-volume communication roles.
Q: What benefits does Amber Electric offer?
A: Benefits include competitive salary, share options, hybrid work flexibility, gender-neutral parental leave, and an annual Learning & Development budget.
Q: How can I apply for this position?
A: You can apply online via the official application link provided on the job listing.
Disclaimer: This job post is prepared by collecting data from the official career page of Amber Electric. We are not direct recruiters or representatives. Candidates should carefully review the requirements and policies on the company’s portal before initiating an application.