Bilt Customer Support – Remote Recruitment 2026: Apply Online

About the Role:

Bilt is seeking a motivated and customer-focused individual to join their team as a Customer Support – Remote. This entry-level position is perfect for those looking to kickstart their career in customer service within the dynamic financial services industry. While the role is primarily remote, all new hires are required to attend a mandatory in-person onboarding and training session in New York City for their first week. This immersive experience is designed to equip you with the knowledge and skills necessary to excel in supporting the Bilt Rewards platform.

Key Responsibilities:

• Serve as the first line of support, responding to member inquiries through our chat platform.
• Handle entry-level support tickets related to payments, loyalty programs, and general questions concerning the Bilt Rewards platform.
• Effectively triage incoming tickets, identify emerging trends, and escalate complex issues to the appropriate internal departments.
• Maintain detailed documentation of member interactions and escalate ongoing patterns to senior team members for analysis and resolution.
• Collaborate seamlessly with internal teams and our Business Process Outsourcing (BPO) partners to address and resolve member issues efficiently.
• Develop a comprehensive understanding of Bilt’s products, features, and services through dedicated training programs.
• Stay current with new product releases and enhancements to effectively communicate their benefits to members as the company grows.
• Demonstrate organization and patience while understanding the specific needs of each member and the unique operational nuances of partner businesses.
• Adapt your support approach to diverse business models and individual member needs.
• Provide exceptional customer service through digital channels, even when managing complex inquiries.

What We’re Looking For:

• Experience: 0-2+ years of professional experience in customer support, operations, or a related field.
• Skills: Extremely organized with strong written and verbal communication abilities. A proactive team player who can quickly learn new platforms and is patient and adaptable in a fast-paced environment.
• Attributes: Driven to take on new responsibilities, with the ability to stay focused on assigned tasks. Possesses strong attention to detail and critical thinking skills for effective problem-solving. Flexibility is key, as changes to traditional processes are expected in our disruptive industry. Ability to handle extremely confidential and sensitive information with utmost discretion.

Why Join Bilt?

Bilt offers a compelling total rewards package designed to support your well-being and professional growth:

• Compensation: We offer a competitive salary complemented by a meaningful stake in the company through equity and our performance bonus program.
• Health & Wellness: Enjoy comprehensive health insurance for you and your loved ones from day one, including a One Medical Membership, wellness stipends, and family programs.
• Financial Future: Secure your future with our 401k plan, which includes a company match.
• Commuting: Commuter Flexible Spending Accounts (FSAs) are available to help offset commuting costs.
• Work-Life Balance: We believe in the importance of rest and offer competitive Paid Time Off (PTO).
• Unique Perks: Employees receive exclusive opportunities to earn Bilt Points throughout their tenure.

Onboarding and Training:

All new hires are required to attend in-person onboarding training in New York City for their first week (November 8-13, 2026). Training will continue for an additional 4 weeks, requiring full-time availability from Monday to Friday, 9 AM to 6 PM ET, with 100% attendance. Candidates with pre-scheduled commitments or availability conflicts during these hours will not be eligible for this cohort.

Bilt is a company focused on disrupting the financial services industry, particularly in loyalty programs and payments through its Bilt Rewards platform. They offer innovative solutions and are committed to providing exceptional customer service. The company culture values adaptability, teamwork, and a drive for excellence.