Brex Support Specialist I Recruitment 2026: Apply Online

About Brex

Brex is a leading financial technology company dedicated to empowering growing businesses with modern financial solutions. We provide a suite of products designed to simplify financial management, from corporate cards and spend management to bill pay and accounting automation. Our mission is to help businesses scale faster by removing financial friction.

The Role: Support Specialist I

We are seeking a motivated and customer-focused Support Specialist I to join our dynamic team. In this role, you will be instrumental in ensuring our customers have a seamless and positive experience with Brex products. You will act as a trusted advisor, providing timely and effective support across multiple communication channels.

Key Responsibilities:

• Effectively resolve customer inquiries and issues via email, phone, and chat in a considerate and timely manner.
• Become an expert in Brex’s suite of products, leveraging your knowledge to solve complex customer problems.
• Compose thoughtful, personalized, and accurate responses for a wide variety of customer requests.
• Triage incoming customer requests, identify trends in customer issues, and flag them for the rest of the team.
• Provide valuable customer feedback to internal teams to drive improvements in our product and support experience.
• Make active contributions to help achieve team goals and successes.
• Contribute to the ongoing learning and success of your team and the company by sharing knowledge through mentorship, collaboration, and aiding in documentation.

Qualifications and Skills:

• Bachelor’s degree.
• Prior experience in a customer-facing role, ideally in a support function.
• FinTech experience is a plus.
• Experience with AI-powered customer service tools is desirable.
• Currently hold or have recently held a Series 7 and/or 63 securities license is advantageous.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Empathy, diplomacy, tact, and poise under pressure when working through customer issues.
• Comfort with and enthusiasm for using AI tools in a customer support environment.
• Ability to communicate technical problems in a clear and tactful way.

Location and Work Schedule:

• This role is required to be located within the greater Vancouver, BC area.
• Flexibility to work within the Support team’s hours of operation (5 am – 8 pm PT, weekdays and weekends) is required.
• Willingness to work overtime as needed.

Why Join Brex?

At Brex, you’ll be part of a fast-growing company that is revolutionizing financial services for businesses. We offer a collaborative work environment, opportunities for professional growth, and the chance to make a real impact. You’ll work with talented individuals who are passionate about innovation and customer success.

Brex is a leading financial technology company dedicated to empowering growing businesses with modern financial solutions. We provide a suite of products designed to simplify financial management, from corporate cards and spend management to bill pay and accounting automation. Our mission is to help businesses scale faster by removing financial friction.