CHILD CONTENT-SINGLE LOADED
⏳ Last Date to Apply: Not Specified
💼
Carma
Carma Customer Service Representative Recruitment 2026: Apply Online
Customer Service Representative
Experience Required
Entry level to Mid level
Salary / Package
Competitive
Work Mode
On-site
Openings
Not Specified
Job Overview
- Act as the main point of contact for customers buying or selling vehicles via phone, email, chat, and social media.
- Guide customers seamlessly through the booking of inspections and handovers.
- Build instant rapport, anticipate needs, and resolve issues before they escalate.
- Collaborate closely with Buying, Sales, and Delivery teams to streamline schedules and follow-ups.
- Maintain immaculate administrative and CRM records with rigorous attention to detail.
- Proactively share ideas to optimize operational workflows and elevate overall customer satisfaction.
- Take complete ownership of customer interactions, ensuring closed loops and a customer-first approach.
Key Job Details
| Company Name | Carma |
| Job Role | Customer Service Representative |
| Experience | Entry level to Mid level |
| Salary Range | Competitive |
| Job Type | Full-time |
| Work Mode | On-site |
| Openings | Not Specified |
| Job Location | Sydney, New South Wales, Australia |
Key Responsibilities
- Manage inbound customer communications across phone, email, chat, and social media channels.
- Coordinate vehicle inspections and handovers seamlessly.
- Partner cross-functionally with Sales, Buying, and Delivery departments.
- Keep CRM and administrative records updated accurately.
- Contribute to process enhancements and efficiency initiatives.
Requirements & Qualifications
- Previous experience in customer service, ideally in a high-volume or fast-paced setting.
- Tech-savvy with the ability to quickly master CRM platforms like Hubspot.
- Strong organizational skills with multi-tasking capabilities.
- High emotional intelligence, empathy, and strong conflict-resolution skills.
- Passionate and willing to learn about the automotive industry.
Required Skills
- Customer Service Excellence
- CRM Platforms (Hubspot)
- Multi-channel Communication (Phone, Chat, Email)
- Time Management & Organization
- Problem Solving & Empathy
About Carma
Carma is a fast-growing, dynamic automotive e-commerce company transforming the way people buy and sell cars in Australia. We foster a collaborative, values-led work environment that empowers team members to make a real impact.
⚠️ Safety Advisory for Candidates
- This is a private corporate career listing collected from official channels.
- We do not charge any money for job alerts, scheduling, or application processes.
- If a recruiter demands any payment or “security deposit” in exchange for a job offer, it is a scam.
- Verify details on the official company portal before sharing sensitive personal details.
Frequently Asked Questions
Q: What is the role available at Carma?
A: Carma is hiring a Customer Service Representative to handle customer inquiries regarding buying and selling cars.
Q: What are the key responsibilities for this role?
A: Responsibilities include assisting customers via phone, email, chat, and social media, guiding inspections and handovers, and updating CRM records.
Q: Where is the job located?
A: The position is based in Sydney, New South Wales, Australia.
Q: What experience is required?
A: Candidates should have a background in customer service, ideally in a fast-paced or high-volume environment, with strong tech-savviness.
Q: How can I apply for this job?
A: You can apply online via the provided LinkedIn job application link.
Disclaimer: This job post is prepared by collecting data from the official career page of Carma. We are not direct recruiters or representatives. Candidates should carefully review the requirements and policies on the company’s portal before initiating an application.