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⏳ Last Date to Apply: Not Specified
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DaySmart
DaySmart Customer Support Specialist Recruitment 2026: Apply Online
Customer Support Specialist
Experience Required
Mid-Senior level
Salary / Package
£25,000 – £28,000 Base + £2,000 Bonus
Work Mode
Hybrid
Openings
Not Specified
Job Overview
- Respond to all product queries from customers via Live Chat in a timely manner.
- Escalate requests to Account Managers for training and assisted support for key feature activation.
- Escalate bugs or issues to the Senior Support and Product Management team.
- Collate feedback and product suggestions from customers to share in relevant channels.
- Work with the wider Customer Support and Product team on prioritising issues and feedback.
- Remain calm and collected under pressure to ensure the best customer experience.
Key Job Details
| Company Name | DaySmart |
| Job Role | Customer Support Specialist |
| Experience | Mid-Senior level |
| Salary Range | £25,000 – £28,000 Base + £2,000 Bonus |
| Job Type | Full-time |
| Work Mode | Hybrid |
| Openings | Not Specified |
| Job Location | Central London, United Kingdom |
Key Responsibilities
- Handle live chat customer support queries efficiently.
- Investigate technical problems independently before escalation.
- Communicate clearly and openly with customers and internal teams.
- Manage priorities based on customer needs and urgency.
Requirements & Qualifications
- Experience in a customer-facing or support role with SaaS experience.
- Familiarity with Intercom and Slack.
- Highly organised with an ability to switch quickly between tasks.
- Strong attention to detail and a problem-solving mindset.
Required Skills
- Customer Support
- Live Chat Management
- SaaS Product Knowledge
- Problem Investigation
- Communication
- Intercom & Slack
About DaySmart
DaySmart is an energetic and dynamic team operating in a fun, creative software development industry, offering competitive salaries, open PTO, and an awesome collaborative workspace in Central London.
⚠️ Safety Advisory for Candidates
- This is a private corporate career listing collected from official channels.
- We do not charge any money for job alerts, scheduling, or application processes.
- If a recruiter demands any payment or “security deposit” in exchange for a job offer, it is a scam.
- Verify details on the official company portal before sharing sensitive personal details.
Frequently Asked Questions
Q: What is the salary range for the Customer Support Specialist role?
A: The base salary ranges from £25,000 to £28,000 per annum with an annual bonus target of £2,000.
Q: Is this a remote or in-office job?
A: This is a hybrid role with in-office days on Wednesdays and Thursdays at the Central London office, and remote workdays on Mondays, Tuesdays, and Fridays.
Q: What experience is required for this position?
A: Experience in a customer-facing or support role with SaaS experience is a strong benefit.
Q: Which tools are commonly used in this role?
A: Familiarity with Intercom and Slack is beneficial for managing customer queries and internal communication.
Q: How can I apply for this job?
A: You can apply online by visiting the official LinkedIn job posting link provided and submitting your resume.
Disclaimer: This job post is prepared by collecting data from the official career page of DaySmart. We are not direct recruiters or representatives. Candidates should carefully review the requirements and policies on the company’s portal before initiating an application.