Diabolocom Support Manager Level 2 Recruitment 2026: Apply Online

Diabolocom is seeking a motivated and skilled Support Manager Level 2 to join their dynamic Support division. This role is ideal for individuals who are passionate about customer service, possess strong analytical and problem-solving abilities, and thrive in a fast-paced, multicultural environment. As a key member of the support team, you will be instrumental in ensuring client satisfaction by effectively managing and resolving technical and functional issues related to Diabolocom’s cloud-based contact center platform. About Diabolocom: Diabolocom empowers organizations globally to build customer loyalty and drive sales through its advanced cloud contact center platform. Leveraging AI-driven technologies, the company optimizes customer experiences across all communication channels, offering seamless management of inbound/outbound interactions, premium voice quality, real-time analytics, and global scalability. With a presence in Europe, the USA, Brazil, and the UAE, Diabolocom is continuously expanding its engineering teams. About the Role: The Support team at Diabolocom is a fast-paced group at the core of the company’s operations. The Support Manager Level 2 will work collaboratively with Thomas, Head of Support, and other technical teams. The role demands a unique blend of interpersonal and technical skills, as each client interaction presents a distinct challenge requiring comprehension, troubleshooting, methodical thinking, and excellent communication. Key Responsibilities:

• Handle Level 1 and Level 2 support tickets through various channels including email, phone, and the ticketing tool.
• Analyze, classify, and prioritize incoming support requests using a methodical approach.
• Provide direct resolution for common client issues, utilizing templated responses and directing users to relevant FAQ resources.
• Conduct in-depth analysis of technical tickets by examining available logs, databases, and utilizing diagnostic tools.
• Escalate complex or unresolved issues to the appropriate technical teams when necessary.
• Maintain consistent communication with clients regarding the status and resolution of their issues, coordinating with Product and Tech teams.
• Actively share knowledge and insights with the support team to foster collective growth and efficiency.

Our Stack: Zendesk, Clickup, Homer, Putty, Pagent Required Skills and Attributes:

• Exceptional sense of service and customer focus.
• High level of curiosity and autonomy in problem-solving.
• Excellent oral and written communication skills in both French and English.

Valuable Assets:

• Fluency in German, Spanish, or Italian.
• Proficiency in web technologies such as Browsers and development tools, SQL, JSON/Rest, HTML/Javascript, and programming languages.

What You’ll Enjoy at Diabolocom:

• A stimulating work environment that balances interpersonal and technical challenges.
• A meaningful role within a proactive and friendly team where every voice is heard.
• A chance to make a tangible impact on the company’s success.
• A comprehensive three-week onboarding program to familiarize you with our product, teams, and culture.
• Work in a multicultural environment with colleagues from over 5 countries and 10 nationalities.
• Access to high-quality IT equipment.
• Flexible work arrangements: up to 2 days per week remote or full remote options available.
• Convenient office location near the Opera Garnier in Paris.
• Lunch vouchers provided via Swile card.
• Exciting team-building events.
• Opportunities for growth within a rapidly expanding company.

Recruitment Process:

• Initial video call with a recruiter.
• Video interview with Thomas, Head of Support (approx. 1 hour).
• On-site interview with the team and Constance, our COO (approx. 1.5 hours).

Application Instructions: Interested candidates are invited to apply by answering the specific application questions provided. Applications without answers will not be considered. Please note that any employment offer is contingent upon a successful background check, including verification of identity, educational credentials, and previous employment history.

Company Name	Diabolocom
Job Role	Support Manager Level 2
Experience	Entry Level (implied by ‘Premier emploi’ and focus on skills over years)
Salary Range
Job Type	Full-time
Work Mode	Hybrid (Remote friendly: up to 2 days per week or full remote as an option)
Openings
Job Location	Paris, France

Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth through its cloud-based contact center platform. Our solution leverages AI-driven technologies to optimize customer experience across all communication channels. We provide seamless management of inbound and outbound interactions, premium voice quality, real-time analytics, and global scalability. Our platform integrates with leading CRMs and offers a wide range of APIs and services in multiple languages. With offices across Europe, the USA, Brazil, and the UAE, and more than 350 clients operating in over 60 countries, we are continuously growing and strengthening our engineering teams.