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Eastman Customer Service Representative – Care Solutions Recruitment 2026: Apply Online
Customer Service Representative – Care Solutions
Job Overview
Job Overview:
Eastman is seeking a motivated and detail-oriented Customer Service Representative to join their Care Solutions team. This role is ideal for an entry-level professional looking to build a career in customer service within the chemical manufacturing industry. The position requires strong communication skills, a proactive approach to problem-solving, and the ability to work effectively in an international environment.
Key Responsibilities:
- Serve as the primary point of contact for customer inquiries and support.
- Manage customer orders, ensuring accuracy and timely processing.
- Liaise with internal departments (e.g., Supply Chain, Sales) to resolve customer issues.
- Provide information on products, services, and company policies.
- Maintain customer records and update information in the CRM system.
- Handle complaints and escalations professionally and efficiently.
- Assist with logistics processes and documentation related to international shipments.
- Ensure compliance with company procedures and industry regulations.
- Contribute to team goals and continuous improvement initiatives.
- Develop and maintain strong customer relationships.
Qualifications and Skills:
- Bachelor’s Degree or equivalent educational background.
- Previous experience in Customer Service, Supply Chain, or Internal Sales is preferred.
- Experience with SAP/ERP systems is a plus.
- Knowledge of logistics processes, INCO terms, and customs procedures is advantageous.
- Fluency in English (both verbal and written) is mandatory.
- Proficiency in additional languages is preferred.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
About Eastman:
Eastman is a global specialty materials company that produces a broad range of advanced materials, additives and functional products, specialty chemicals, fibers, and plastics that are found in items people use every day. With the heart of chemistry and innovation, Eastman is helping to create healthier, safer, and more sustainable solutions. The company is committed to delivering value to its customers and stakeholders through its diverse portfolio and commitment to sustainability.
Key Job Details
| Company Name | Eastman |
| Job Role | Customer Service Representative – Care Solutions |
| Experience | Previous experience in Customer Service, Supply Chain or Internal Sales experience in an International environment is preferred. |
| Salary Range | |
| Job Type | Full-time |
| Work Mode | |
| Openings | |
| Job Location | Not specified |
Key Responsibilities
- Serve as the primary point of contact for customer inquiries and support.
- Manage customer orders, ensuring accuracy and timely processing.
- Liaise with internal departments (e.g., Supply Chain, Sales) to resolve customer issues.
- Provide information on products, services, and company policies.
- Maintain customer records and update information in the CRM system.
- Handle complaints and escalations professionally and efficiently.
- Assist with logistics processes and documentation related to international shipments.
- Ensure compliance with company procedures and industry regulations.
- Contribute to team goals and continuous improvement initiatives.
- Develop and maintain strong customer relationships.
Requirements & Qualifications
- Bachelor’s Degree or equivalent educational background.
- Previous experience in Customer Service, Supply Chain, or Internal Sales is preferred.
- Experience with SAP/ERP systems is a plus.
- Knowledge of logistics processes, INCO terms, and customs procedures is advantageous.
- Fluency in English (both verbal and written) is mandatory.
- Proficiency in additional languages is preferred.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Required Skills
- Customer Service
- Supply Chain Management
- Internal Sales
- SAP/ERP Systems
- Logistics Processes
- Customs Procedures
- Documentation
- English Fluency
- Analytical Skills
- Problem-Solving
- Communication Skills
- Interpersonal Skills
- Teamwork
About Eastman
Eastman is a global specialty materials company that produces a broad range of advanced materials, additives and functional products, specialty chemicals, fibers, and plastics that are found in items people use every day. With the heart of chemistry and innovation, Eastman is helping to create healthier, safer, and more sustainable solutions. The company is committed to delivering value to its customers and stakeholders through its diverse portfolio and commitment to sustainability.
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