⏳ Last Date to Apply: Not Specified
Eclerx Customer Service Representative Recruitment 2026: Apply Online
Customer Service Representative
Job Overview
Role Summary
Eclerx Services Pvt Limited is inviting applications for the position of Customer Service Representative in Chandigarh, India. The ideal candidate loves interacting with people and proactively resolving user issues. As a key representative of the organization, you will be responsible for providing exceptional customer support and converting casual users into enthusiastic brand evangelists.
Key Responsibilities
- Communicate effectively with customers through multiple channels including phone calls, emails, and online chats.
- Provide detailed, knowledgeable, and accurate responses to inquiries regarding products, services, pricing details, and stock availability.
- Collaborate closely with internal operational departments to solve complex customer requirements and meet satisfaction metrics.
- Perform accurate and swift data entry across various enterprise platforms and client databases.
- Maintain organized records of interactions, inquiries, complaints, and resolution outcomes.
Required Candidate Profile
- Must hold 1 to 3 years of proven work experience in customer service, helpdesk, or sales support environments.
- Possess excellent phone etiquette along with outstanding verbal, written, and interpersonal communication skills.
- Demonstrate high multi-tasking capabilities with an ability to organize, prioritize, and manage time effectively under fast-paced work settings.
- Strong computer literacy with proficiency in keyboarding and data entry software.
Why Join Eclerx Services Pvt Limited?
Eclerx Services Pvt Limited offers a dynamic and professional work environment in Business Consulting and Services. Employees benefit from professional growth opportunities, exposure to global operational standards, competitive compensation structures, and collaborative teamwork.
Key Job Details
| Company Name | Eclerx Services Pvt Limited |
| Job Role | Customer Service Representative |
| Experience | 1 – 3 years |
| Salary Range | Not Disclosed |
| Job Type | Full-Time |
| Work Mode | Full-time |
| Openings | Not Specified |
| Job Location | Chandigarh, India |
Key Responsibilities
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer’s needs
- Data entry in various platforms
Requirements & Qualifications
- At least 1 – 3 years’ of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
Required Skills
- Customer Relationship Management
- Voice, Email & Chat Support
- Data Entry & System Navigation
- Verbal & Written English Communication
- Active Listening & Problem Resolution
- Time Management & Multi-tasking
About Eclerx Services Pvt Limited
Eclerx Services Pvt Limited provides business process management, automation, and analytics services to global Fortune 500 enterprises. With specialized expertise in business consulting and services, Eclerx helps organizations optimize operations and enhance customer experience.
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Frequently Asked Questions
Frequently Asked Questions
Q: What is the post name for this hiring drive?
A: The position is for Customer Service Representative at Eclerx Services Pvt Limited.
Q: Where is the job location?
A: The work location is Chandigarh, India.
Q: How much experience is required?
A: Candidates should have 1 to 3 years of relevant work experience.