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Figma Enterprise Support Specialist Recruitment 2026: Apply Online
Enterprise Support Specialist
Job Overview
Figma is growing its team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you’re brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you’re excited to shape the future of design and collaboration, join us!
As an Enterprise Specialist on the Product Support team, you’ll have the opportunity to partner closely with the Enterprise Support Manager to define and elevate our Enterprise Support function. As a founding member of our Bangalore hub, you’ll also help define how we operate in-region – shaping workflows, influencing tooling, and raising the bar for what great Enterprise support looks like at Figma. This team is responsible for crafting what exceptional support looks like for Figma’s most strategic customers. You will be delivering the kind of experiences that build trust throughout the Figma community, from customers to key internal partners, such as Sales, Product, and Engineering.
We’re looking for a technical support expert experienced in working with Enterprise-level customers with an ability to understand and help with their unique needs. You will diagnose issues, determine solutions, and anticipate customer impact, serving as a customer advocate while working cross-functionally to deliver an exceptional experience.
- Strategic Impact: Shape the workflows and tooling of a newly established hub in Bengaluru.
- Technical Ownership: Take full ownership of complex technical issues from initial contact to resolution.
- Cross-Functional Collaboration: Partner with Sales, Product, and Engineering to resolve systemic bugs and improve the product.
- In-Person Collaboration: Work directly from our modern office space in Bengaluru, fostering strong team dynamics.
Key Job Details
| Company Name | Figma |
| Job Role | Enterprise Support Specialist |
| Experience | 3+ Years |
| Salary Range | Competitive / Best in Industry |
| Job Type | Full Time |
| Work Mode | In-Office (Bengaluru) |
| Openings | Multiple |
| Job Location | Bengaluru, India |
Key Responsibilities
- Develop deep expertise of Figma’s products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries.
- Interact with Figma customers daily via email, taking ownership over cases from start to resolution.
- Partner closely with Sales teams to guide large-scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup.
- Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation.
- Act as a designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution.
- Identify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements.
- Engage in pilot programs and experimentation to identify efficient approaches for delivering fast and personalized interactions to meet performance expectations and customer commitments.
- Recommend foundational tooling and processes in partnership with our Product Support Operations teams to ensure we are set up to scale.
Requirements & Qualifications
- 3+ years of experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers.
- Experience troubleshooting SAML/SSO and SCIM configurations for large-scale organizations.
- Experience working with system administration for large end-user communities or guiding customers through complicated implementations.
- Ability to evaluate the business impact of technical issues to drive cross-functional alignment, prioritization, and timely resolutions.
- Professional fluency in English (both written and verbal) is required.
- Familiarity with design tools like Adobe XD, Sketch, and/or Framer is a strong plus.
- Willingness to learn or familiarity with AI concepts (e.g., prompt refinement, natural language tools, generative AI).
Required Skills
- Technical SaaS Troubleshooting
- SAML / SSO Configurations
- SCIM User Provisioning
- Enterprise System Administration
- Cross-functional Communication
- Customer Advocacy & Escalation Management
- Familiarity with UX/UI Tools (Adobe XD, Sketch, Framer)
- AI & Machine Learning Basics (Preferred)
About Figma
Figma is a leading collaborative web application for interface design, with additional offline features enabled by desktop applications for macOS and Windows. Figma links everyone in the creative process so teams can deliver better products, faster. Figma is dedicated to building a diverse, inclusive, and highly collaborative work environment where employees can grow as they go.
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