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Instant
Instant Customer Support Specialist Recruitment 2026: Apply Online
Customer Support Specialist
Experience Required
0-2 Years
Salary / Package
Competitive + Equity
Work Mode
Hybrid / Remote
Openings
Multiple
Job Overview
- As a Customer Support Specialist at Instant, you’ll be on the front line helping eCommerce brands get up and running, troubleshoot issues, and get the most out of our platform.
- You’ll work closely with Operations, Customer Success, Product, and Engineering as our product evolves, playing a key role in customer satisfaction and retention.
- This is a high impact role for someone who’s operationally minded, ready to roll up their sleeves and own the support function as we scale across thousands of fast growing brands.
Key Job Details
| Company Name | Instant |
| Job Role | Customer Support Specialist |
| Experience | 0-2 Years |
| Salary Range | Competitive + Equity |
| Job Type | Full-Time |
| Work Mode | Hybrid / Remote |
| Openings | Multiple |
| Job Location | Sydney, Melbourne, or Brisbane, Australia |
Key Responsibilities
- Be the first line of support for our customers across live chat and email, solving issues quickly and empathetically.
- Own the support function end-to-end, maintaining and expanding our documentation to help scale support smarter.
- Assist with new customer onboarding requests coming in via our help desk, answering technical and product-related questions.
- Partner with our Customer Success Managers to troubleshoot issues and support account growth.
- Work closely with Operations and our Head of Customer Success to spot opportunities to optimise and automate support processes.
Requirements & Qualifications
- Operationally minded, with experience working in a fast-paced environment and a track record of bringing structure and process to ambiguity.
- Commercially aware – understanding how support connects to retention and revenue.
- A self-starter who’s happy to roll up their sleeves and take ownership of the support function.
- Excellent written and verbal communication skills.
- Curious, adaptable, and quick to learn new tools, with a knack for troubleshooting technical issues.
Required Skills
- Customer Support
- Technical Troubleshooting
- SaaS & E-commerce Knowledge
- Communication & Empathy
- Process Automation
About Instant
Instant is the world’s first AI-powered marketing manager built for ecommerce, helping fast-growing brands scale their revenue on autopilot through AI-powered email and SMS retention marketing.
⚠️ Safety Advisory for Candidates
- This is a private corporate career listing collected from official channels.
- We do not charge any money for job alerts, scheduling, or application processes.
- If a recruiter demands any payment or “security deposit” in exchange for a job offer, it is a scam.
- Verify details on the official company portal before sharing sensitive personal details.
Frequently Asked Questions
Q: What is the position being offered by Instant?
A: Instant is hiring for a Customer Support Specialist position.
Q: Where is the job located?
A: The role is based in Sydney, Melbourne, or Brisbane, Australia, with hybrid or remote working options available.
Q: What are the primary responsibilities of this role?
A: Responsibilities include providing first-line support via live chat and email, managing end-to-end support functions, assisting with customer onboarding, and collaborating with Customer Success and Operations teams.
Q: Who is eligible to apply for this job?
A: Candidates must have full working rights in Australia and an operationally minded background with strong communication skills.
Q: How can I apply for the Customer Support Specialist role?
A: You can apply online through the official job posting link provided on LinkedIn or Instant’s career portal.
Disclaimer: This job post is prepared by collecting data from the official career page of Instant. We are not direct recruiters or representatives. Candidates should carefully review the requirements and policies on the company’s portal before initiating an application.