J&T Express Germany GmbH Customer Service Specialist (m/f/d) Recruitment 2026: Apply Online

About J&T Express

J&T Express is a rapidly growing international logistics company with a strong focus on express delivery, e-commerce, and innovative logistics solutions. As we continue to expand our operations in Germany and across Europe, we are seeking talented individuals to join our dynamic team.

Job Title: Customer Service Specialist (m/f/d) – Mandarin Speaker

We are looking for an experienced and motivated Customer Service Specialist to join our team in Karlsfeld, near Munich. In this role, you will be a crucial interface between our customers, operations teams, and international stakeholders, ensuring a professional and efficient customer experience.

Your Responsibilities:

• Provide professional support and guidance to customers in day-to-day operations.
• Handle customer inquiries, complaints, and service-related requests promptly and effectively.
• Coordinate and follow up on customer cases until successful resolution, ensuring customer satisfaction.
• Work closely with internal departments such as Operations, Network, Warehouse, and other relevant teams to address customer needs.
• Communicate effectively with international and Mandarin-speaking colleagues and stakeholders to facilitate smooth operations.
• Ensure a consistently high level of service quality and customer satisfaction is maintained.
• Identify recurring customer issues and contribute to the improvement of internal processes and service offerings.
• Maintain accurate documentation of customer cases and service-related information.
• Support the handling of escalations and more complex operational customer issues.

Your Profile:

• Fluency in Mandarin Chinese is essential for this role.
• Very good command of English is required for effective communication.
• German language skills at a minimum B2 level are necessary.
• At least 3 years of professional experience in Customer Service, Customer Support, or a comparable customer-facing role.
• Previous experience in logistics, express delivery, transportation, or e-commerce is highly desirable.
• Strong customer and service orientation with a passion for delivering excellent support.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• A structured, reliable, and solution-oriented working style.
• Ability to manage priorities effectively and remain organized in a fast-paced, dynamic environment.
• Experience working in an international or multicultural environment is an advantage.

What We Offer:

• A responsible and challenging role within a fast-growing international company.
• The opportunity to work closely with diverse international teams and contribute to global operations.
• A dynamic, supportive, and multicultural working environment.
• Short decision-making processes that allow you to make a real impact.
• The chance to actively contribute to the development and improvement of our services and processes.
• Long-term career and development opportunities within a growing global organization.

If you have solid Customer Service experience, are fluent in Mandarin, and are eager to contribute your expertise to an international logistics company, we would be delighted to hear from you.

J&T Express is a fast-growing international logistics company with a strong focus on express delivery, e-commerce, and innovative logistics solutions. As we continue to expand our operations in Germany and across Europe, we are looking for talented individuals to join our dynamic team.