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⏳ Last Date to Apply: Not Specified
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Lantum
Lantum Customer Support Associate Recruitment 2026: Apply Online
Customer Support Associate
Experience Required
1-3 Years
Salary / Package
Competitive + Excellent Benefits
Work Mode
Hybrid
Openings
Not Specified
Job Overview
Lantum is currently seeking a dedicated and tech-savvy Customer Support Associate to join our dynamic team in London on a hybrid work model. In this role, you will act as the primary point of contact for our users, delivering exceptional support and managing essential clinical governance processes.
- Respond promptly and accurately to customer inquiries via live chat, email, and phone channels.
- Log, categorise, and manage user information efficiently using Zendesk.
- Develop a comprehensive understanding of the Lantum platform and product ecosystem.
- Identify recurring patterns in customer queries and share insights with cross-functional teams to improve user experience.
- Manage clinical governance processes by reviewing, validating, and approving clinician documentation while running essential compliance checks (GMC and NPL).
- Collaborate with internal departments to ensure adherence to standard operating procedures (SOPs) and identify process improvements.
Key Job Details
| Company Name | Lantum |
| Job Role | Customer Support Associate |
| Experience | 1-3 Years |
| Salary Range | Competitive + Excellent Benefits |
| Job Type | Full-time |
| Work Mode | Hybrid |
| Openings | Not Specified |
| Job Location | London, England, United Kingdom |
Key Responsibilities
- Handle customer queries across live chat, email, and phone support channels.
- Maintain accurate logs and categorisation of tickets in Zendesk.
- Build expert product knowledge of the Lantum platform suite.
- Escalate software bugs and technical issues through established internal channels.
- Perform compliance checks and validate medical documentation including GMC and NPL requirements.
- Contribute to team insights and collaborate on improving internal SOPs and overall customer satisfaction.
Requirements & Qualifications
- Previous experience in a customer support, client success, or administrative role.
- Exceptional written and verbal communication skills in English.
- Empathetic, patient, and deeply committed to delivering high-quality customer service.
- Strong organizational skills with the ability to prioritize tasks in a fast-paced environment.
- Tech-savvy with prior experience in tools like Zendesk or rapid ability to learn new software.
- A balanced team player capable of working effectively both independently and collaboratively.
Required Skills
- Customer Support & Relations
- Zendesk & Helpdesk Software
- Written & Verbal Communication
- Clinical Governance & Compliance
- Problem Diagnosis & Escalation
- Time Management & Prioritisation
About Lantum
Lantum is a leading healthcare technology platform dedicated to transforming how healthcare organizations operate and connect with clinicians, supporting the NHS and improving patient and user experiences.
⚠️ Safety Advisory for Candidates
- This is a private corporate career listing collected from official channels.
- We do not charge any money for job alerts, scheduling, or application processes.
- If a recruiter demands any payment or “security deposit” in exchange for a job offer, it is a scam.
- Verify details on the official company portal before sharing sensitive personal details.
Frequently Asked Questions
Q: What is the role of the Customer Support Associate at Lantum?
A: The Customer Support Associate is responsible for handling customer inquiries via live chat, email, and phone, logging data in Zendesk, and managing clinical governance and compliance checks such as GMC and NPL.
Q: Where is this job located?
A: This position is based in London, England, United Kingdom, operating on a hybrid work model (3 core days in the WeWork office).
Q: What qualifications or tools are required?
A: Candidates need strong communication skills, a customer-support background, and familiarity with tools like Zendesk or the aptitude to learn them quickly.
Q: What benefits does Lantum offer for this role?
A: Lantum offers a competitive salary, 25 days holiday plus birthday leave, a 4% matched pension, a £200 home office stipend, a Health Cash Plan, a £500 learning and development budget, and mental health support via Spill.
Q: How can I apply for the Customer Support Associate position?
A: You can apply online directly through the official job posting link provided on LinkedIn or via Lantum’s career portal by submitting an updated CV.
Disclaimer: This job post is prepared by collecting data from the official career page of Lantum. We are not direct recruiters or representatives. Candidates should carefully review the requirements and policies on the company’s portal before initiating an application.