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⏳ Last Date to Apply: Not Specified
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Lottie
Lottie Customer Service Representative Recruitment 2026: Apply Online
Customer Service Representative
Experience Required
Entry Level / 0-2 Years
Salary / Package
Competitive Startup Salary
Work Mode
Hybrid
Openings
Multiple
Job Overview
Lottie is looking for a dedicated Customer Service Representative to join our fast-growing team in London. In this role, you will act as the primary point of contact for partners across the Lottie marketplace and Found, managing inquiries via live chat and email. You will serve as the human escalation point when our AI agents require assistance, contribute to knowledge bases, and bridge the gap between customers and our product/engineering teams. We are looking for empathetic, articulate individuals who are passionate about tech-for-good and eager to help build a world-class support function from the ground up.
Key Job Details
| Company Name | Lottie |
| Job Role | Customer Service Representative |
| Experience | Entry Level / 0-2 Years |
| Salary Range | Competitive Startup Salary |
| Job Type | Full-time |
| Work Mode | Hybrid |
| Openings | Multiple |
| Job Location | London, England, United Kingdom |
Key Responsibilities
- Be the first point of contact for partners across the Lottie marketplace and Found via live chat and email.
- Serve as the human escalation point when AI agents encounter unresolvable queries.
- Contribute to and maintain knowledge base help articles to close content gaps.
- Investigate root causes of issues and escalate clear bug reports to Engineering and Product teams.
- Analyze support metrics including response times, resolution SLAs, and CSAT scores.
- Onboard and train new care-provider partners to ensure platform value realization.
Requirements & Qualifications
- Experience in a customer-facing role (customer service, contact center, helpdesk, or retail).
- Exceptional written communication skills with a clear, warm, and concise tone.
- Natural troubleshooting ability with strong attention to detail and resilience.
- Calm under pressure with a strong sense of ownership over responsibilities.
- Deep empathy for customers and alignment with Lottie’s mission to improve eldercare.
- Curiosity about AI tools and willingness to work alongside AI support agents.
Required Skills
- Customer Service & Support
- Live Chat & Email Management
- Problem Solving & Troubleshooting
- Written Communication
- CRM & Helpdesk Tools (Zendesk, Intercom, HubSpot)
- AI Collaboration
About Lottie
Lottie is an award-winning B2B2C marketplace and vertical SaaS provider that helps families find the UK’s best care homes and home care services. Backed by top-tier venture capital investors like Accel and General Catalyst, Lottie is revolutionizing the eldercare industry through innovative technology.
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Frequently Asked Questions
Q: What is the location of the Customer Service Representative job?
A: The role is based in London, England, United Kingdom with a hybrid office policy.
Q: What experience is required for this role?
A: Candidates should have some experience in a customer-facing role such as customer service, contact center, helpdesk, or retail.
Q: How can I apply for this position?
A: You can apply online via the official application link on LinkedIn.
Q: What are the interview stages for Lottie?
A: The process includes a 20-minute remote screening interview, a case study presentation, and final in-person interviews.
Q: What type of employment is this?
A: This is a full-time, entry-level position at Lottie.
Disclaimer: This job post is prepared by collecting data from the official career page of Lottie. We are not direct recruiters or representatives. Candidates should carefully review the requirements and policies on the company’s portal before initiating an application.