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⏳ Last Date to Apply: Not Specified
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Matera
Matera Customer Care Representative Recruitment 2026: Apply Online
Customer Care Representative
Experience Required
Entry-level / Professional entry
Salary / Package
€42,500 – €45,000 / year
Work Mode
Hybrid / On-site
Openings
Not Specified
Job Overview
- As a Customer Care Representative at Matera, you will play a crucial role in scaling our Care Team during an exciting growth phase.
- Provide advisory support and assistance to customers regarding various inquiries while commissioning and coordinating service providers via phone and email.
- Efficiently distribute incoming inquiries to the appropriate internal teams.
- Drive smart automation of existing operational workflows and establish a comprehensive knowledge base for recurring questions.
- Work in a collaborative, ambitious startup environment in Berlin with options for flexible hybrid arrangements.
Key Job Details
| Company Name | Matera |
| Job Role | Customer Care Representative |
| Experience | Entry-level / Professional entry |
| Salary Range | €42,500 – €45,000 / year |
| Job Type | Full-time |
| Work Mode | Hybrid / On-site |
| Openings | Not Specified |
| Job Location | Berlin, Germany |
Key Responsibilities
- Consulting and supporting customers with diverse questions via phone and email.
- Commissioning and coordinating external service providers.
- Routing incoming inquiries to relevant specialized teams.
- Implementing smart automations for current workflows.
- Building and maintaining a knowledge base for recurring customer queries.
Requirements & Qualifications
- Creative problem-solving skills with persistence until a solution is found.
- Genuine enthusiasm for customer interaction and human communication.
- Strong numerical comprehension and analytical mindset.
- Prior experience in real estate or legal fields is an advantage but not strictly required.
- Very high level of German language proficiency and confident English communication skills.
Required Skills
- Customer Service & Support
- Problem Solving
- Process Automation
- Communication (German & English)
- Vendor Coordination
- Numerical Comprehension
About Matera
Matera’s mission is to make apartment owners happy! Through our platform, owners can transparently and easily manage their property themselves or hand over management entirely, saving time and money. Active in France since 2017 with over 100,000 satisfied owners, Matera launched successfully in Germany in 2021 with an ambitious and growing team.
⚠️ Safety Advisory for Candidates
- This is a private corporate career listing collected from official channels.
- We do not charge any money for job alerts, scheduling, or application processes.
- If a recruiter demands any payment or “security deposit” in exchange for a job offer, it is a scam.
- Verify details on the official company portal before sharing sensitive personal details.
Frequently Asked Questions
Q: What is the salary for the Customer Care Representative role at Matera?
A: The annual base salary ranges from €42,500 to €45,000, along with attractive company share options.
Q: What are the work location options?
A: The position is based in Berlin, offering either office-based work or flexible hybrid arrangements.
Q: What language skills are needed?
A: Candidates must have very strong German language skills and be able to communicate effectively in English.
Q: What benefits does Matera provide?
A: Matera offers discounted Urban Sports Club memberships, lunch vouchers, a monthly public transit subsidy, and company share options.
Q: How do I apply for this position?
A: You can apply online directly through the provided LinkedIn application link.
Disclaimer: This job post is prepared by collecting data from the official career page of Matera. We are not direct recruiters or representatives. Candidates should carefully review the requirements and policies on the company’s portal before initiating an application.