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⏳ Last Date to Apply: As soon as possible
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Motability Operations Ltd
Motability Operations Ltd Customer Service Specialist Recruitment 2026: Apply Online
Customer Service Specialist
Experience Required
Entry level / Previous customer service experience
Salary / Package
£34,376 per annum
Work Mode
Hybrid
Openings
1
Job Overview
- Deliver exceptional customer service via phone and digital channels, maintaining high standards of empathy and professionalism.
- Handle challenging conversations and manage customer objections with sound judgement and emotional intelligence.
- Build positive relationships with customers, ensuring their needs are met effectively and efficiently.
- Participate in ongoing training and the Continued Professional Development Programme.
- Work collaboratively within a supportive team environment in a hybrid setup.
Key Job Details
| Company Name | Motability Operations Ltd |
| Job Role | Customer Service Specialist |
| Experience | Entry level / Previous customer service experience |
| Salary Range | £34,376 per annum |
| Job Type | Full-time |
| Work Mode | Hybrid |
| Openings | 1 |
| Job Location | Edinburgh, Scotland, United Kingdom |
Key Responsibilities
- Manage incoming customer queries and support requests with professionalism
- Handle objections and difficult conversations with empathy
- Maintain accurate records of customer interactions
- Collaborate with internal teams to resolve customer issues promptly
Requirements & Qualifications
- Previous experience in customer service or customer-facing roles
- Strong communication and relationship-building skills
- Ability to handle high-pressure conversations with emotional intelligence
- Right to work in the UK
Required Skills
- Customer Service Excellence
- Active Listening
- Communication Skills
- Problem Solving
- Empathy and Resilience
About Motability Operations Ltd
Motability Operations Ltd provides support and services ensuring disabled people have access to reliable, affordable, and worry-free transport.
⚠️ Safety Advisory for Candidates
- This is a private corporate career listing collected from official channels.
- We do not charge any money for job alerts, scheduling, or application processes.
- If a recruiter demands any payment or “security deposit” in exchange for a job offer, it is a scam.
- Verify details on the official company portal before sharing sensitive personal details.
Frequently Asked Questions
Q: What is the salary for the Customer Service Specialist role at Motability Operations?
A: The salary is £34,376 per annum along with discretionary bonuses and comprehensive benefits.
Q: Where is the job located?
A: The position is based in Edinburgh, Scotland, United Kingdom, with hybrid working options available (up to 50% home working).
Q: What qualifications are required?
A: Candidates should have previous experience in a customer service or customer-facing role along with strong communication and empathy skills.
Q: What are the working hours?
A: It is a 38-hour working week operating on a shift pattern between 8:30 am and 6:15 pm Monday to Friday, with 1 in 4 Saturdays required.
Q: How can I apply for this position?
A: You can apply online directly through the provided LinkedIn job application link.
Disclaimer: This job post is prepared by collecting data from the official career page of Motability Operations Ltd. We are not direct recruiters or representatives. Candidates should carefully review the requirements and policies on the company’s portal before initiating an application.