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⏳ Last Date to Apply: Not Specified
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OneTouch Direct
OneTouch Direct Chat Customer Support Representative Recruitment 2026: Apply Online
Chat Customer Support Representative
Experience Required
Entry level
Salary / Package
Competitive hourly pay plus monthly bonus and commission
Work Mode
On-site
Openings
Multiple
Job Overview
OneTouch Direct is currently seeking a dedicated and enthusiastic Chat Customer Support Representative to support AT&T products and services. In this role, you will be responsible for responding to customer inquiries via chat with a friendly and professional demeanor, resolving issues efficiently, handling customer complaints, and maintaining a positive attitude while managing multiple chat interactions simultaneously.
- Responding to customer inquiries via chat with a friendly and professional tone.
- Resolving issues and providing accurate information about AT&T products and services.
- Handling customer complaints and questions effectively to ensure high satisfaction.
- Maintaining a positive attitude while managing multiple chat interactions simultaneously.
- Documenting conversations accurately and ensuring prompt follow-up where necessary.
Key Job Details
| Company Name | OneTouch Direct |
| Job Role | Chat Customer Support Representative |
| Experience | Entry level |
| Salary Range | Competitive hourly pay plus monthly bonus and commission |
| Job Type | Full-time |
| Work Mode | On-site |
| Openings | Multiple |
| Job Location | Tampa, FL, United States |
Key Responsibilities
- Respond to customer inquiries via chat professionally.
- Resolve issues and provide information regarding AT&T products and services.
- Handle customer complaints effectively and ensure customer satisfaction.
- Manage multiple chat interactions simultaneously while maintaining a positive attitude.
- Document conversations and ensure proper follow-up.
Requirements & Qualifications
- Excellent written communication skills with a friendly and clear tone.
- Previous customer service experience, especially in chat support, is a plus.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to handle high volumes of chat interactions efficiently.
- Familiarity with AT&T products and services is advantageous.
- Proficiency with computers and chat support software.
- Strong attention to detail and organizational skills.
Required Skills
- Customer Service
- Chat Support
- Written Communication
- Problem Solving
- Multitasking
- Computer Proficiency
About OneTouch Direct
OneTouch Direct provides comprehensive customer care, technical support, and sales solutions, partnering with leading brands like AT&T to deliver exceptional customer experiences.
⚠️ Safety Advisory for Candidates
- This is a private corporate career listing collected from official channels.
- We do not charge any money for job alerts, scheduling, or application processes.
- If a recruiter demands any payment or “security deposit” in exchange for a job offer, it is a scam.
- Verify details on the official company portal before sharing sensitive personal details.
Frequently Asked Questions
Q: What is the role offered?
A: Chat Customer Support Representative for AT&T at OneTouch Direct.
Q: Where is the job located?
A: Tampa, FL, United States.
Q: What are the working hours?
A: Full-time hours consisting of 40 hours per week with overtime opportunities.
Q: What benefits are included?
A: Health care plan including medical, dental, and vision, along with monthly bonuses and commissions.
Q: How can I apply for this position?
A: You can apply online via the provided LinkedIn career link.
Disclaimer: This job post is prepared by collecting data from the official career page of OneTouch Direct. We are not direct recruiters or representatives. Candidates should carefully review the requirements and policies on the company’s portal before initiating an application.