CHILD CONTENT-SINGLE LOADED
⏳ Last Date to Apply: Not Specified
💼
Punt
Punt Customer Support Representative Recruitment 2026: Apply Online
Customer Support Representative
Experience Required
Entry-level to Mid-level
Salary / Package
Competitive (Market Standard)
Work Mode
Remote / Shift Based
Openings
1
Job Overview
Punt is an innovative social casino platform on a fast growth trajectory, seeking a dedicated Customer Support Representative to join our front-line team. As the first point of contact for our users, you will play a vital role in ensuring a seamless gaming experience by providing real-time technical assistance and empathetic problem-solving. This role is perfect for a proactive communicator who thrives in a fast-paced environment and enjoys diving deep into technical troubleshooting. In addition to facilitating live conversations, you’ll be an advocate for our players by identifying platform trends, reporting bugs, and working closely with Customer Experience leadership to help Punt reach the next level of excellence.
- Respond to customer queries in a timely and accurate way, via email or chat.
- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions by testing different scenarios.
- Update internal databases with technical issues and useful discussions.
- Monitor customer complaints on social media and reach out to provide assistance.
- Share feature requests and effective workarounds with team members.
- Follow up with customers to ensure their issues are fully resolved.
Key Job Details
| Company Name | Punt |
| Job Role | Customer Support Representative |
| Experience | Entry-level to Mid-level |
| Salary Range | Competitive (Market Standard) |
| Job Type | Full-time |
| Work Mode | Remote / Shift Based |
| Openings | 1 |
| Job Location | Vancouver, British Columbia, Canada |
Key Responsibilities
- Respond to customer queries via email or chat in a timely manner.
- Guide product users through features and functionalities.
- Analyze and report product malfunctions or bugs.
- Update internal knowledge bases and CRM databases.
- Monitor social media channels for customer feedback and complaints.
- Collaborate with Management and Product teams to share feature requests.
- Assist in training other Customer Support Representatives.
Requirements & Qualifications
- Experience as a Customer Support Lead or similar CS role preferred.
- Familiarity with the gaming industry or a strong desire to learn.
- Proficiency using help desk software and remote support tools.
- Solid understanding of how CRM systems operate.
- Exceptional communication, multi-tasking, and problem-solving skills.
- High level of patience when handling tough customer cases.
- Comfortable working unconventional shifts (11 PM – 7 AM) and/or weekends.
Required Skills
- Customer Support & Advocacy
- Technical Troubleshooting
- Help Desk Software & CRM Systems
- Live Chat & Email Support
- Problem Solving & Patience
- Multi-tasking & Time Management
About Punt
Punt is an innovative social casino platform experiencing fast growth within the computer games and online entertainment industry, committed to delivering exceptional user experiences and top-tier customer support.
⚠️ Safety Advisory for Candidates
- This is a private corporate career listing collected from official channels.
- We do not charge any money for job alerts, scheduling, or application processes.
- If a recruiter demands any payment or “security deposit” in exchange for a job offer, it is a scam.
- Verify details on the official company portal before sharing sensitive personal details.
Frequently Asked Questions
Q: What does a Customer Support Representative do at Punt?
A: They act as the first point of contact for users, assisting with technical problems, answering queries via email or chat, reporting product malfunctions, and guiding users through platform functionalities.
Q: What qualifications or experience are required?
A: Prior experience in customer support or as a CS lead is preferred, along with familiarity with help desk software, CRM systems, and a strong aptitude for technical troubleshooting.
Q: What are the working hours for this position?
A: Candidates must be comfortable working shift work, which may include overnight shifts (11 PM – 7 AM) and/or weekend shifts.
Q: Where is the job located?
A: The position is based in Vancouver, British Columbia, Canada.
Q: How do I apply for the Customer Support Representative job at Punt?
A: You can apply online by visiting the official LinkedIn job posting link and submitting your application credentials.
Disclaimer: This job post is prepared by collecting data from the official career page of Punt. We are not direct recruiters or representatives. Candidates should carefully review the requirements and policies on the company’s portal before initiating an application.