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Sharp Brains Solutions
Sharp Brains Solutions Desktop Support Specialist Recruitment 2026: Apply Online for 1 Vacancies
Desktop Support Specialist
Experience Required
3+ years
Salary / Package
Hourly/Half-Day/Full-Day Rate
Work Mode
Onsite
Openings
1
Job Overview
Role Overview
Sharp Brains Solutions is seeking a reliable and customer-focused Desktop Support Engineer (L1) to provide on-demand onsite IT support services in Manama, Bahrain. This role is ideal for freelance IT professionals looking for flexible, project-based assignments. You will be responsible for delivering high-quality technical support to end-users in corporate environments, ensuring minimal disruption to their work.
Key Responsibilities
- Provide immediate onsite desktop and end-user support for hardware, software, and connectivity issues.
- Diagnose and troubleshoot hardware, software, operating system, and network connectivity problems.
- Install, configure, deploy, and replace IT equipment, including desktops, laptops, and peripherals.
- Perform basic network troubleshooting, including diagnosing and resolving issues related to LAN, Wi-Fi, and VPN connections.
- Handle break-fix incidents and respond to service requests in a timely and efficient manner.
- Support device deployments, refreshes, and replacements as per client requirements.
- Coordinate effectively with remote support teams and infrastructure teams when escalation or further assistance is needed.
- Maintain accurate and detailed documentation of all completed tasks, reported incidents, and their resolutions in the ticketing system.
- Ensure a high level of customer satisfaction through professional and courteous interaction.
Required Skills and Qualifications
- Proven experience in Desktop Support (L1) roles.
- Strong administration and troubleshooting skills for Windows 10/11 operating systems.
- Proficiency in supporting and troubleshooting various hardware and peripherals.
- Experience with desktop and laptop deployment and imaging processes.
- Solid understanding of basic networking concepts (LAN, Wi-Fi, VPN).
- Familiarity with Active Directory for user account management.
- Knowledge of Microsoft Intune for device management.
- Experience with SCCM / Microsoft Endpoint Configuration Manager (MECM) is a plus.
- Ability to manage BitLocker encryption and administration.
- Excellent customer service and communication skills, with the ability to explain technical issues clearly to non-technical users.
- Strong troubleshooting and problem-solving abilities, with a methodical approach to issue resolution.
Preferred Experience
- A minimum of 3 years of experience in Desktop Support, End-User Computing (EUC), or general IT Support.
- Previous experience providing onsite or field support services is highly desirable.
- Familiarity with IT Service Management (ITSM) principles and experience using ticketing systems.
- Experience working within enterprise or corporate IT environments.
- Demonstrated ability to work independently, manage time effectively, and handle multiple dispatch assignments efficiently.
Engagement Details
- Engagement Type: On-Demand | Onsite
- Contract Type: B2B Freelance / On-Demand Dispatch Support
- Location: Manama, Bahrain (Near Almoayyed Tower)
- Compensation: Competitive rates based on Hourly, Half-Day, or Full-Day engagement.
If you are an experienced IT support professional seeking flexible freelance opportunities and possess the required skills, we encourage you to apply. Join Sharp Brains Solutions and contribute to providing essential IT support services.
Key Job Details
| Company Name | Sharp Brains Solutions |
| Job Role | Desktop Support Specialist |
| Experience | 3+ years |
| Salary Range | Hourly/Half-Day/Full-Day Rate |
| Job Type | Private |
| Work Mode | Onsite |
| Openings | 1 |
| Job Location | Manama, Bahrain |
Key Responsibilities
- Provide onsite desktop and end-user support.
- Troubleshoot hardware, software, operating system, and connectivity issues.
- Support Windows-based desktops and laptops.
- Install, configure, deploy, and replace IT equipment and peripherals.
- Perform basic network troubleshooting, including LAN, Wi-Fi, and VPN issues.
- Handle break-fix incidents and service requests.
- Support device deployments, refreshes, and replacements.
- Coordinate with remote support and infrastructure teams when required.
- Maintain accurate documentation of completed tasks, incidents, and resolutions.
Requirements & Qualifications
- 3+ years of Desktop Support, EUC, or IT Support experience.
- Experience providing onsite or field support services.
- Familiarity with ITSM and ticketing systems.
- Experience working in enterprise or corporate IT environments.
- Ability to work independently and manage dispatch assignments efficiently.
Required Skills
- Desktop Support (L1)
- Windows 10/11 Administration and Troubleshooting
- Hardware and Peripheral Support
- Desktop/Laptop Deployment and Imaging
- Basic Networking (LAN, Wi-Fi, VPN)
- Active Directory
- Microsoft Intune
- SCCM / Microsoft Endpoint Configuration Manager (MECM)
- BitLocker Administration
- Strong Customer Service and Communication Skills
- Excellent Troubleshooting and Problem-Solving Abilities
About Sharp Brains Solutions
Sharp Brains Solutions provides IT support services, focusing on on-demand and freelance opportunities for IT professionals.
⚠️ Safety Advisory for Candidates
- This is a private corporate career listing collected from official channels.
- We do not charge any money for job alerts, scheduling, or application processes.
- If a recruiter demands any payment or “security deposit” in exchange for a job offer, it is a scam.
- Verify details on the official company portal before sharing sensitive personal details.
Frequently Asked Questions
Q: What is the contract type for this Desktop Support Specialist role?
A: The contract type is B2B Freelance / On-Demand Dispatch Support.
Q: What are the key responsibilities of a Desktop Support Specialist?
A: Key responsibilities include providing onsite desktop and end-user support, troubleshooting hardware and software issues, installing/configuring IT equipment, performing basic network troubleshooting, and maintaining documentation.
Q: What technical skills are required for this position?
A: Required skills include Desktop Support (L1), Windows 10/11 Administration, Hardware and Peripheral Support, Basic Networking, Active Directory, Microsoft Intune, SCCM, BitLocker Administration, and strong customer service/problem-solving abilities.
Q: What is the preferred experience for this role?
A: Preferred experience includes 3+ years of Desktop Support, EUC, or IT Support experience, with a preference for onsite or field support services and experience in enterprise environments.
Q: What is the compensation structure?
A: Compensation is based on an Hourly Rate, Half-Day Rate, or Full-Day Rate.
Q: Where is the job location?
A: The job location is Manama, Bahrain.
Q: How can I apply for this job?
A: You can apply through the LinkedIn job posting by signing in or joining LinkedIn and following the application instructions.
Disclaimer: This job post is prepared by collecting data from the official career page of Sharp Brains Solutions. We are not direct recruiters or representatives. Candidates should carefully review the requirements and policies on the company’s portal before initiating an application.
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